Voice AI agent pricing in Australia: 10,000 calls a month

We ran 10,713 outbound calls for a Sydney property agency last quarter.

AU$4,617 in talk time. 141 warm transfers booked. AU$32.74 per vendor lead.

Now you want 10,000 calls a month on the same stack? Here's what that costs in Australia.

The simplest way to price 10,000 outbound calls in Australia is to anchor on real Waboom AI campaign data, not theoretical per-minute math. Our Sydney 90-day vendor-lead campaign ran 10,713 outbound dials and cost AU$4,617 all-in. That's AU$0.43 per dial, platform fee included. Multiply by 10,000 and you're looking at roughly AU$4,300 a month for the same volume on the same stack.

Published rate is AU$0.73 per minute of live talk time billed per second. The AU$0.43-per-dial figure is the blended real cost on a high-volume campaign, including ringing, voicemails and the platform fee. No setup fee. No per-agent fee. No minimum contract. Cancel with 30 days notice.

The platform fee covers everything you'd separately licence on a legacy stack. AU-region telephony, predictive dialling, automatic speech recognition, recordings, dashboard reporting, CRM integration into HubSpot, Pipedrive or your custom system, and DNC scrubbing on every dial.

That last line matters in Australia. If your provider's compliance is bolt-on, ACMA fines you, not them. Read the AU buyer's guide on what to ask any provider before you sign anything.

Multiply that out. 10,000 dials a month would surface roughly 130 warm transfers at AU$32.74 each. That's AU$4,257 of vendor-lead value bought every month for AU$4,300 of agent spend.

If your average closed listing earns AU$10,000 in commission and even one in ten warm transfers converts inside 90 days, you're break-even after thirteen warm transfers. The maths is generous.

A reputable Philippines BPO charges around AU$2,250 to $2,850 a month per dedicated outbound agent loaded. That's USD$1,500 to $1,900, converted at AU$1.50 per USD. At 1,100 dials a month per manual-dial SDR (per Bridge Group and Cognism's State of Cold Calling 2025), 10,000 calls a month needs 10 agents.

10 agents × AU$2,500 a month = AU$25,000 a month in headline labour cost.

The loaded rate hides what you're actually paying for. Around AU$2,500 a month of supervisor loading sits inside it (one supervisor per eight agents), plus 5 to 8 percent in QA monitoring, plus the unbillable cost of attrition. Philippines BPO churn runs 30 to 45 percent annually, so expect to replace four of your ten inside twelve months. None of it gets line-itemised.

On top of the loaded rate: AU$4,500 to $7,500 setup in your first invoice. So month-1 lands at AU$29,500 to $32,500. Month-2 onwards: AU$25,000.

And that's before Australian telemarketing law: ACMA's calling windows, the seven public-holiday bans, the AU DNC Register, the Spam Act 2003. An overseas dialler that doesn't bake all four in puts the fines on your director's name, not the BPO's.

Annual gap at this volume: roughly AU$248,000 in your favour on the AI side. You skip the 6-month commitment, the ramp lag, and the supervisor management overhead.

The smartest Australian operators we work with run a hybrid. Waboom AI handles the 10,000 dial-and-qualify volume. The human team takes the warm transfers for the closing call. Same playbook the Melbourne dormant-database campaign ran.

Frequently Asked Questions

Is Waboom AI compliant with the AU Spam Act and DNC Register?

Yes. The agent identifies as AI on every call. It scrubs against the AU DNC Register on every dial. It respects the Industry Standard 2017 calling windows (9am to 8pm weekdays, 9am to 5pm Saturday, no Sundays for sales). The seven AU public-holiday bans are baked in. Full AU buyer's guide.

Can the agent speak with an Australian accent?

Yes. Australian accent is the default for AU campaigns. Persona, vocab and pacing tuned to how an Australian customer would expect a local call to sound.

Can I run Waboom AI alongside an Australian closing team or BPO?

Common deployment in Australia at this volume. Waboom AI runs the 10,000 dial-and-qualify under AU Spam Act and DNC compliance. Warm transfers route to your in-house Sydney or Melbourne closers, or to a Philippines BPO trained for closing-only conversations at AU$25 an hour. Compliance liability stays on our side, not on your director's name.

How fast can a 10,000-call campaign go live in Australia?

Days, not weeks for a single-vertical rollout (vendor leads, callback chasing, or dormant-list reactivation). Multi-path orchestration across two or three concurrent verticals plus deep CRM integration sits at two to three weeks. By the end of week one your agent is dialling AU numbers under AU compliance, while a Philippines BPO is still onboarding agent number one.

Where's the same maths for New Zealand?