Sydney, Melbourne, Brisbane: never miss a quote, claim, or renewal call again.
Every quote shopper. Every claim follow-up. Every renewal nudge. From a Surry Hills underwriter to a Bondi auto specialist. Every quote call that hits voicemail is a quote your competitor is now writing.
AI voice agent for Australian insurance brokers and brokerages. Picks up every inbound call 24/7 with an Australian voice, qualifies quote requests against your appetite, checks claim status, schedules renewals, captures after-hours leads, and warm-transfers anything sensitive to a licensed broker with full context. ASIC RG 244 aware (general advice only by default), APP compliant, ACMA Do Not Call honoured. Integrates with iBais, BrokerSuite, ClassicNet, Astute, and Salesforce Financial Services Cloud.
A Sydney Insurance Brokerage
1,200 inbound calls a month across quote, claim, renewal.
What It Does for an Insurance Brokerage
Six call types most brokers handle every week. The AI takes the front-desk volume so your licensed brokers spend their time on advice, not phones.
Quote Enquiries
Captures the caller's risk profile against your appetite, sends a quote request straight to the right desk, and books a callback if a broker is needed.
Claim Status Calls
Pulls live claim status from your policy admin system. Tells the caller exactly where their claim sits and what is needed next without a human in the loop.
Renewal Scheduling
Outbound recall to clients with renewals coming up. Books the renewal review into the broker's calendar with one call, no phone tag.
Cross-Sell Capture
Caller mentions home insurance during a car claim? The agent flags the cross-sell, captures consent, and queues the lead for a broker.
After-Hours Lead Capture
Quote shoppers do not wait until Monday. The agent has the full conversation at 11pm Saturday, qualifies, and books the followup in the broker's diary.
Referral Partner Calls
Mortgage brokers, accountants, and lawyers refer clients. The agent recognises referral source, fast-tracks the conversation, and notifies the partner of the handoff.
Built for Australian Insurance Compliance
ASIC, APP, and ACMA are baked in. The agent stays on the right side of the licence by design.
ASIC + AFS Licence Aware
General advice only by default. The agent never crosses into personal financial product advice. RG 175 / RG 244 framing wired into every flow. Best Interests Duty checklist optional on personal advice setups.
Australian Privacy Principles
APP 5 notification, APP 11 security with encrypted audio in transit and at rest, APP 12 access. Onshore data residency available. Zero-data-retention is the default for brokerages handling sensitive claim data.
ACMA + Do Not Call
Outbound calling honours the ACMA Do Not Call Register and the Telecommunications Industry standard for telemarketing. We log identification on every outbound call.
What happens when a caller asks about a specific rate or premium? That is personal financial product advice. The agent recognises it and immediately transfers to a licensed broker. No grey zone. The handoff is warm, with the caller's enquiry already on your team's screen so the buyer never repeats themselves.
The Voice Engine Insurance Brokers Need
Real-time speech, sub-second latency, function calls into your policy admin system, and a warm transfer that hands the call to a broker with the context already on screen.
Sub-800ms First-Token Latency
End-to-end response between 0.9 and 1.4 seconds. Below 1.5s the conversation feels human. Above 2s, prospects hang up.
Real-Time Speech Transcription
Robust to Australian, NZ, UK, US, Indian, Filipino, and most European accents. Production-tested on insurance vocabularies.
Function Calls Into Your Stack
The agent does not just talk. It books appointments, runs quote logic, queries policy admin, sends SMS and email, updates your CRM. Without a human in the loop.
Warm Transfer With Context
When the AI hands a call to a licensed broker, your team sees a one-line summary of the caller's intent and the policy details already pulled. No making the client repeat themselves.
Australian + 30 Other Voices
Native Australian voices for both genders by default. Kiwi, UK, US, and 30 plus international options on the voices page if your brokerage works cross-border.
Recording + Retention Controls
Zero-data-retention available out of the box. Custom windows (0, 7, 30, 90 days) configurable per agent. Encrypted webhook delivery with HMAC signatures on every call event.
Brokerage takeaway: the speed and accent feel matter, the function calls do the actual work, the warm transfer keeps human advice human, and the retention controls keep your sensitive client data where it belongs. See the full technology breakdown.
Integrates With Your Insurance Stack
Native integrations with the policy admin systems and CRMs Australian brokers actually use.
Take Control of Every Call
Our portal puts you in the driver's seat. Launch campaigns, track results, and fine-tune your AI agents - all from one powerful dashboard.
$1.27
Cost per Booking
Run Your Own Campaigns
Launch outbound campaigns in minutes. Set schedules, concurrent calls, and watch results in real-time.
Native NZ Accent
Your AI speaks like a Kiwi. Natural, warm, and familiar to your local customers.
Brand Knowledge Base
Upload your docs, FAQs, and product info. Your agent knows your business inside out.
Custom Agent Scripts
Design conversation flows your way. No coding required - just describe what you want.
Leo Garcia-Curtis on stage. We have built voice agents for financial services operators in Sydney, Melbourne, Brisbane, and Auckland.
New Zealand & Australia's Leading AI Agency
We don't just talk about AI, we implement it. Waboom AI has helped businesses across NZ and Australia identify bottlenecks and deploy AI solutions that actually work.
Trained teams at NZ's leading companies
From boardrooms to conference stages. Practical AI that teams actually use.
Guest Speaker
Xero AI Training
Dad's Pies Training
ChatGPT Demo
Corporate Training
Hybrid Session
AUD Pricing for Brokers and Brokerages
Solo broker handling 200 to 300 calls a month: $460 AUD on the focused plan. A brokerage taking 1,200 calls a month with policy admin integration: about $1,180 AUD on a monthly plan including overage. Pay-as-you-go starts at $500 AUD with no commitment.
See Full AUD PricingCommon Questions
Related Pages and Reading
Insurance Brokers NZ
The New Zealand variant: Kiwi voice, NZ Privacy Act 2020, NZD pricing, FMA financial markets framing.
Mortgage Brokers AU
Same buyer DNA, different product. Best Interests Duty aware, BID-compliant qualification flow.
AU Answering Service Hub
Australian regional landing for any SMB needing an answering service. AUD pricing, APP compliant.
How AI Phone Answering Works
The full technology breakdown: speech-to-text, LLM, function calls, text-to-speech under 800ms.
Voice Agent Pricing
Starter credit, AUD monthly plans, enterprise tiers.
AI Voice Agents Australia
The full Australian voice agent product overview, inbound and outbound.
What is an AI voice agent for insurance brokers?
An AI voice agent for insurance brokers is software that handles inbound and outbound broker calls 24/7 with a real-time spoken conversation in an Australian voice. It picks up every call on the first ring, qualifies quote enquiries against your appetite, checks claim status against your policy admin system, schedules renewals, captures after-hours leads, and warm-transfers anything sensitive to a licensed broker with full context. Waboom's voice agent for AU brokers operates ASIC-aware (general advice only by default), is APP and ACMA compliant, and integrates natively with Salesforce, HubSpot, Insightly, BrokerSuite, iBais, ClassicNet, and most policy admin systems. Pricing starts at $500 AUD pay-as-you-go. See full pricing.
Stop Letting Quote Calls Hit Voicemail
Live same day on a focused build. ASIC-aware from day one. Cancel anytime.
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