AI receptionist for HVAC contractors.
Heatwave callouts, boiler breakdowns and refrigerant leaks answered 24/7, with urgent jobs put through to your on-call technician.
95c a minute or less. Pay for talk time only.
What is an AI voice agent for HVAC contractors?
An AI voice agent for HVAC contractors answers customer calls 24/7. It picks out cooling and heating emergencies, like no aircon in a heatwave, a boiler failure in winter or a refrigerant leak, sends urgent jobs to the on-call technician, and books routine services. If your phone rolls to voicemail on a 38 degree day, the customer rings the next listing, so every callout gets answered. It works with field service software like ServiceTitan, simPRO and ServiceM8. See the AI receptionist for missed calls
Answering and making calls for businesses across New Zealand and Australia
Try them yourself
Three live agents, right here in your browser. Tap one, allow your microphone and start talking. Calls run for up to four minutes.
AI receptionistZoeNew Zealand
Never misses a customer moment.
AI receptionistSamAustralia
Have him book you a real meeting.
Multilingual receptionistJingNew Zealand
Start in English, then switch to Mandarin.
Calls it handles for HVAC and refrigeration.
Built around refrigeration safety, site type and seasonal demand.
Refrigerant and gas triage
Refrigerant leaks, gas smells and CO alarms go to your on-call technician with the site address and severity.
Heatwave and cold snap surges
Answers many calls at once in a weather spike, so customers are not left on hold or sent to voicemail.
Residential and commercial routing
Splits calls by site type, so your commercial techs are not stuck triaging a domestic split system.
After-hours coverage
Captures emergency callouts after 5pm, on weekends and through frozen pipe nights.
Service bookings
Books routine services and maintenance straight into your schedule with the job details.
Brand and fault questions
Trained on the brands you support, like Daikin or Mitsubishi, common fault codes and your standard quote ranges.
Safety and privacy, built in.
Gas and refrigerant calls need a person quickly, and site details need care.
Safety calls go to a person
On a gas smell, refrigerant leak or CO alarm it dispatches your on-call technician and gives the customer the safety steps you approve, like ventilate or shut off the gas.
NZ and Australian privacy law
Customer site data is encrypted in transit and at rest, and follows the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles.
Clear about where data lives
Transcripts and call data are stored in Sydney. Live audio is processed offshore by our voice infrastructure partner under documented arrangements.
Load credit. The more you load, the less each minute costs.
From 95c down to 77c a minute. Credit never expires.
Enterprise
For bigger call volumes, several sites or a whole team. We build a plan around how you work.
Talk to us30-day money-back guarantee on every plan. If your AI receptionist is not right for your business in the first 30 days, we refund you.
How credit works
Load credit once. Your receptionist only uses it while it is on a call.
Pick your package
Choose how much credit to load, plus $130 a month for the platform.
Talk time comes off it
Only while your receptionist is on a call. No calls, no credit used.
Tops up automatically
When your credit runs low, the same amount reloads. Credit never expires.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
Works with your field service software.
- ServiceTitan
- simPRO
- ServiceM8
- Tradify
- AroFlo
Plus most field service platforms, your calendar and your inbox. See all integrations
Leo and John on our stand at NZ Tech Expo, on stage and running workshops. We are the team who builds your agent and looks after it once it is live.
- ★★★★★From 24 Google reviews (opens in a new tab)
- Sovereign dataKeep your calls and data in Australia
- 30-day money-backGuarantee on every plan
See your HVAC receptionist working. Live in 24 hours.
Book a quick meeting and we will show you how it would answer your calls, then build it for you.
- Your receptionist built around your business
- Live and answering calls within 24 hours
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
Common questions
How does the AI handle a refrigerant or gas leak call?
It listens for safety words like gas smell, refrigerant leak, no cooling, frozen pipe and CO alarm. When it hears them, it captures the site address, severity and contact phone, then dispatches your on-call technician straight away. The customer also gets the safety steps you approve (ventilate, evacuate, shut off the gas) before the call ends.
Does it integrate with ServiceTitan, simPRO, or ServiceM8?
Yes. It works with ServiceTitan, simPRO, ServiceM8, Tradify, AroFlo and most field service platforms. It books appointments, syncs job details and sends urgent calls to the right technician.
Can it handle the summer heatwave call spike?
Yes. It answers many calls at the same time, so a heatwave spike does not mean a queue, hold music or voicemail. Every caller is answered, and urgent jobs are put first.
Will it understand technical questions about brands like Daikin or Mitsubishi?
Yes. We train it on the brands you support, common fault codes and your standard quote ranges. For complex technical questions, it offers to transfer the call or books a callback with one of your senior techs.
Is customer site data secure?
Yes. Data is encrypted in transit and at rest, and follows the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles. Transcripts and structured call data are stored in our Sydney portal. Live audio is processed on secure offshore AI infrastructure under documented arrangements.
What does it cost?
Start with $500 of call credit plus $130 a month for the platform (NZD, ex GST). Talk time is 95c a minute and drops to 77c when you load more credit. In Australia it is A$500 plus A$130 a month, from 95c down to 71c. Credit never expires, and every plan has a 30-day money-back guarantee.