AI receptionist for medical clinics.
Patient bookings, repeat-script requests and recall calls answered 24/7 for GP practices and specialist clinics across New Zealand and Australia.
95c a minute or less. Pay for talk time only.
What is an AI receptionist for medical offices?
An AI receptionist for medical offices answers inbound patient calls 24/7. It books appointments straight into practice systems like Halaxy, Cliniko, BestPractice and Genie (and Medtech, with approval through Medtech's Partner Programme), takes repeat-script requests, runs recall calls to overdue patients and passes symptom calls to a nurse or doctor. It never gives clinical advice, and it follows the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles. It is the healthcare build of our AI receptionist for business. Read the full guide
Answering and making calls for businesses across New Zealand and Australia
Try them yourself
Three live agents, right here in your browser. Tap one, allow your microphone and start talking. Calls run for up to four minutes.
AI receptionistZoeNew Zealand
Never misses a customer moment.
AI receptionistSamAustralia
Have him book you a real meeting.
Multilingual receptionistJingNew Zealand
Start in English, then switch to Mandarin.
Calls it handles in a medical practice.
Front desk volume goes down, so your team can focus on care, not phones.
Appointment bookings
Books straight into your practice system. Bookings show in the live calendar with the patient details attached.
Repeat scripts
Collects the patient details and sends the request to the prescribing doctor's queue.
Triage to a person
Symptom calls go to your triage nurse. Urgent symptoms are flagged for an immediate transfer.
Recall calls
Calls overdue patients for annual reviews, smears and immunisations, and books them in.
GP practices
Multi-doctor general practices. Front desk overflow, after-hours calls and recalls.
Allied health
Physio, podiatry, chiropractic and psychology, where booking and rebooking calls dominate.
Specialist clinics
Cardiology, dermatology and ENT. Referral intake, appointment confirmation, results questions sent to a nurse.
Dental practices
Bookings, reminders and recalls, with a page of its own.
Aged care and imaging
Family enquiries, visiting hours and vacancy questions. Imaging bookings with preparation instructions.
Built for healthcare privacy.
Patient data is sensitive, so the platform follows the rules from day one.
NZ Privacy Act 2020
IPP 3 disclosure on every call, suppression on request and retention you control, with automatic deletion.
Australian Privacy Act 1988
Follows the Australian Privacy Principles: APP 5 notification, APP 11 security and APP 12 access.
No clinical advice
It never diagnoses, recommends treatment or interprets test results. It passes the call to a person.
Sovereign data option
Your calls and data stay in Australia, for businesses that need it.
Load credit. The more you load, the less each minute costs.
From 95c down to 77c a minute. Credit never expires.
Enterprise
For bigger call volumes, several sites or a whole team. We build a plan around how you work.
Talk to us30-day money-back guarantee on every plan. If your AI receptionist is not right for your business in the first 30 days, we refund you.
How credit works
Load credit once. Your receptionist only uses it while it is on a call.
Pick your package
Choose how much credit to load, plus $130 a month for the platform.
Talk time comes off it
Only while your receptionist is on a call. No calls, no credit used.
Tops up automatically
When your credit runs low, the same amount reloads. Credit never expires.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
Works with your practice software.
- Halaxy
- Cliniko
- BestPractice
- Genie
Medtech (Evolution and Medtech32) can be connected with approval through Medtech's Partner Programme. Plus your calendar, CRM and inbox. See all integrations
Leo and John on our stand at NZ Tech Expo, on stage and running workshops. We are the team who builds your agent and looks after it once it is live.
- ★★★★★From 24 Google reviews (opens in a new tab)
- Sovereign dataKeep your calls and data in Australia
- 30-day money-backGuarantee on every plan
See your clinic's receptionist working. Live in 24 hours.
Book a quick meeting and we will show you how it would answer your patients' calls, then build it for you.
- Your receptionist built around your business
- Live and answering calls within 24 hours
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
Common questions
Is an AI receptionist safe for a medical practice?
Yes, when it is set up properly. We follow the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles. Audio is encrypted in transit and at rest. Your knowledge base controls what the agent will and will not say about clinical matters. The agent never gives clinical advice and always passes symptom or treatment questions to a clinician.
Can it book directly into my practice management system?
Yes. We integrate with Halaxy, Cliniko, BestPractice, Genie and most common AU and NZ systems. Bookings drop straight into the live calendar with the patient details attached. Medtech (Evolution and Medtech32) can also be integrated, with approval through Medtech's Partner Programme.
What about repeat scripts and recalls?
The agent handles repeat-script requests by collecting the patient details and sending them to your prescribing doctor's queue. For recalls, the agent calls overdue patients (annual reviews, smears, immunisations) and books them in.
How does it handle clinical questions?
It does not answer them. The agent is trained to recognise symptom questions and either book the patient in or, for urgent symptoms, transfer to a triage nurse or point the caller to emergency help. We never let the AI give clinical advice.
Will patients accept it?
Most do. The agent says it is an AI when asked. Some older patients prefer a person, so the warm transfer to your reception team is fast and easy. What works best is AI as the front door, with your team as backup for emotional or complex calls.
Is it HIPAA compliant?
We do not operate in the US, so HIPAA does not apply directly. We follow the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles, which cover the same ground for healthcare data in New Zealand and Australia.
What does it cost a typical medical practice?
Start with $500 of call credit plus $130 a month for the platform (NZD, ex GST). Talk time is 95c a minute and drops to 77c when you load more credit. In Australia it is A$500 plus A$130 a month, from 95c down to 71c. You pay for talk time only, credit never expires, and every plan has a 30-day money-back guarantee.
How quickly can it go live?
Your receptionist can be answering calls within 24 hours. Connecting a practice management system can take a little longer, and we agree the timeline with you first.