Is an AI receptionist safe for a medical practice?

Yes when configured properly. We follow the NZ Privacy Act 2020 and the Australian Privacy Principles. Audio is encrypted in transit and at rest. Your knowledge base controls what the agent will and will not say about clinical matters. The agent never gives clinical advice and always defers to a clinician for symptoms or treatment questions.

Can it book directly into my practice management system?

Yes. We integrate with Halaxy, Cliniko, MedTech32, BestPractice, Genie, and most common AU and NZ systems. Bookings drop straight into the live calendar with the patient details attached.

What about repeat scripts and recalls?

The agent handles repeat-script requests by collecting the patient details and routing to your prescribing doctor's queue. For recall calls, the agent runs outbound to overdue patients (annual reviews, pap smears, immunisations) and books them in.

How does it handle clinical questions?

It does not. The agent is trained to recognise symptom-related queries and either book the patient in or, for urgent symptoms, transfer to a triage nurse or hand off to emergency advice. We never let the AI give clinical advice.

Will patients accept it?

Most do. We tell agents to identify when asked. Older patients sometimes prefer a human, so the warm-transfer to your reception team is fast and obvious. The pattern that works best is AI as the front door, human team as backup for emotional or complex calls.

Is it HIPAA compliant?

We do not operate in the US, so HIPAA does not apply directly. We are compliant with NZ Privacy Act 2020 and the Australian Privacy Principles, which cover the equivalent ground for healthcare data.

What does it cost a typical medical practice?

A 4-6 doctor practice taking around 350 calls a month pays under $140 a month standalone on pay-as-you-go (no plan needed). Subscription plans start at $910 AUD or $990 NZD a month for 1,000 minutes — only worth it above ~700 calls.

How quickly can it go live?

Hours from sign-off if your practice management system is on our integration list. Up to 48 hours for custom integrations.

AI Receptionist for Healthcare

AI Receptionist for Medical Offices

Every patient call answered. Every booking captured. Every recall made.

AI receptionist for GP practices, allied health, and specialist clinics across NZ and Australia. It is the healthcare build of our AI receptionist for business, tuned to answer every patient call and book appointments straight into Halaxy, Cliniko, MedTech32, and friends. Never gives clinical advice. Never sleeps.

Book a Strategy Call See Pricing

NZ + AU Privacy compliant

Encrypted at rest

Live in hours

A Mid-Sized GP Practice

Calls a month350

Calls missed before22%

Calls missed after0%

Cost a month$140

What It Does in a Medical Practice

Front-desk volume goes down. Patient experience goes up. Your team focuses on care, not phones.

Books Appointments

Direct into Halaxy, Cliniko, MedTech32, BestPractice, Genie. Bookings show up in the live calendar in seconds.

Handles Repeat Scripts

Collects patient details, routes the request to the prescribing doctor's queue. No more repeat-script chaos.

Triages to Humans

Symptom-related calls go to your triage nurse. Urgent symptoms flag for immediate transfer.

Runs Recalls Outbound

Calls overdue patients (annual reviews, pap smears, immunisations) and books them in.

Built for Healthcare Privacy

Patient data is sensitive. We built the platform around the rules from day one.

NZ Privacy Act 2020

Information Privacy Principle 3 disclosure on every call. Suppression on request. Onshore data residency available.

Australian Privacy Principles

APP 5 notification, APP 11 security, APP 12 access. We are GDPR-equivalent on the data handling.

No Clinical Advice

The agent will not diagnose, will not recommend treatment, will not interpret test results. It triages to a human.

Practices We Serve

GP Practices

Multi-doctor general practices handling 300-2,000 calls a month. Front-desk overflow + recall outbound.

Allied Health

Physio, podiatry, chiropractic, psychology. Booking and rebooking calls dominate. AI handles 70%+ unassisted.

Dental Practices

Dental-specific receptionist (visit our dedicated page for dental). Books, reminds, recalls.

Specialist Clinics

Cardiology, dermatology, ENT. Referral intake, appointment confirmation, results queries triaged to nurse.

Aged Care

Family enquiries, visiting hours, vacancy queries. Calls answered with empathy and accuracy.

Diagnostic Imaging

Booking calls and pre-appointment instructions. Routine 80% handled by AI, complex referred to human.

Leo Garcia-Curtis, founder of Waboom AI. Three years of building production AI for NZ and Australian medical practices.

About Waboom

New Zealand & Australia's Leading AI Agency

We don't just talk about AI, we implement it. Waboom AI has helped businesses across NZ and Australia identify bottlenecks and deploy AI solutions that actually work.

Industry Leaders

Recognised AI experts

Real Experience

30+ live projects

Bottleneck Solvers

Efficiency focused

NZ & AU Focus

Local expertise

Trained teams at NZ's leading companies

From boardrooms to conference stages. Practical AI that teams actually use.

Guest Speaker

Xero AI Training

Dad's Pies Training

ChatGPT Demo

Corporate Training

Hybrid Session

2,000+

People trained

50+

Workshops delivered

40+

Organisations

4.9

Average rating

Live AI Demo

Talk to our AI medical receptionist

Tap a receptionist and book an appointment or ask about a repeat script the way a real patient would, and hear how it triages anything clinical to a human.

Tap a receptionist below to start a real voice conversation. Your microphone will be activated.

Sam

NZ · Kiwi accent

"Gidday, you've reached the front desk. How can I help?"

Zoe

AU · Aussie accent

"G'day, thanks for calling. What can I sort out for you?"

Pricing Built for Practices

Pay-as-you-go starter at $500 NZD / $500 AUD lets you trial. Monthly plans from $990 NZD / $910 AUD bundle 1,000 minutes. A typical 4-6 doctor practice on PAYG (350 calls/mo) spends around $140 total — no plan needed at that volume.

See Full Pricing

Common Questions

What is an AI receptionist for medical offices?

An AI receptionist for medical offices is intelligent phone-answering software that handles inbound patient calls 24/7. It books appointments directly into practice management systems like Halaxy, Cliniko, MedTech32, BestPractice, and Genie, handles repeat-script requests, runs recall outbound to overdue patients, and triages symptom-related calls to a human nurse or doctor. It never gives clinical advice and is fully compliant with the NZ Privacy Act 2020 and the Australian Privacy Principles. Waboom offers AI receptionists for medical practices from $910 AUD or $990 NZD a month. Read the full guide.

Stop Letting Patient Calls Hit Voicemail

Live in hours. Compliant from day one. Cancel anytime.

Book a Strategy Call

AI Receptionist for Healthcare