The hub for medical answering across every practice type.
GP clinics, dental, allied health, vets, specialists, aged care. One platform, one pricing, one Privacy Act standard.
This page is the umbrella. Pick the vertical that matches your practice and we link straight to the specifics. Whether you take 200 calls a month at a single-doctor surgery in Tauranga or 1,200 across a multi-site brokerage of GPs in Melbourne, the same platform, accent options, and PMS integrations apply. Books direct into Halaxy, Cliniko, MedTech32, BestPractice, Genie, OpenDental. Never gives clinical advice.
A 6-Doctor Multi-Site Practice
1,200 calls a month across two locations.
What a Medical Answering Service Actually Does
The receptionist part is the easy part. The clinical safety, the integrations, and the recall outbound is where it earns its keep.
Books Into Your PMS
Direct into Halaxy, Cliniko, MedTech32, BestPractice, Genie, OpenDental. Appointments show in the live calendar in seconds.
Handles Repeat Scripts
Collects patient details, routes to the prescribing doctor's queue. No more repeat-script chaos at the front desk.
Triages to Humans
Symptom-related calls go to your triage nurse. Urgent symptoms flag for immediate transfer.
Runs Recalls Outbound
Calls overdue patients (annual reviews, pap smears, immunisations, six-month dental cleans) and books them straight in.
Built for Healthcare Privacy
HIPAA-aligned controls, NZ Privacy Act 2020, and Australian Privacy Principles. The platform handles patient data the way a clinical platform should.
HIPAA-Aligned Controls
End-to-end encrypted audio, role-based access, full audit logging on every artefact. Business Associate Agreement available on enterprise plans for clients who need one.
Zero-Data-Retention Available
Standard medical setup discards call audio and transcripts the moment the call ends. PHI does not have to live on our platform. The booking goes straight into your practice management system where it belongs.
NZ Privacy Act 2020
Information Privacy Principle 3 disclosure on every call. Suppression on request. Onshore data residency available on request.
Australian Privacy Principles
APP 5 notification, APP 11 security, APP 12 access. GDPR-equivalent on the data handling, with custom retention windows (0, 7, 30, 90 days) configurable per agent.
No Clinical Advice. Ever.
The agent will not diagnose, will not recommend treatment, will not interpret test results. Symptom-related calls triage to a human every time.
Encrypted in Transit + at Rest
TLS 1.3 in transit, AES-256 at rest. Encrypted webhook delivery with HMAC signatures on every call event. SOC 2 aligned controls on the underlying infrastructure.
The bottom line on records: patient records do not have to be kept on our platform. Standard medical setup is pass-through. The conversation happens, the booking writes to your PMS, the call ends, the audio and transcript are gone. You decide if and when to keep anything for QA.
Pick Your Practice
Each vertical has a dedicated page with integrations, compliance specifics, and pricing examples for that practice type.
GP Practices
Multi-doctor general practices handling 300 to 2,000 calls a month. Front-desk overflow plus recall outbound.
Allied Health
Physio, podiatry, chiropractic, psychology. Booking and rebooking calls dominate. AI handles 70% unassisted.
Dental Practices
Dental-specific receptionist with six-month recall outbound and OpenDental integration.
Veterinary Clinics
Vet bookings, repeat scripts for chronic conditions, after-hours emergency triage.
Specialist Clinics
Cardiology, dermatology, ENT. Referral intake, appointment confirmation, results queries triaged to nurse.
Aged Care + Imaging
Family enquiries, visiting hours, vacancy queries, diagnostic booking calls with pre-appointment instructions.
Real Waboom training session. The same operators behind these voice agents have trained 1,000+ professionals across NZ and AU.
New Zealand & Australia's Leading AI Agency
We don't just talk about AI—we implement it. Waboom has helped businesses across NZ and Australia identify bottlenecks and deploy AI solutions that actually work.
Trained teams at NZ's leading companies
From boardrooms to conference stages. Practical AI that teams actually use.
Guest Speaker
Xero AI Training
Dad's Pies Training
ChatGPT Demo
Corporate Training
Hybrid Session
Pricing Built for Practices
Pay-as-you-go starter at $500 NZD or $455 AUD lets you trial. Monthly plans from $990 NZD or $899 AUD bundle 1,000 minutes. A typical 4 to 6 doctor practice spends around $140 a month in usage.
See Full PricingCommon Questions
Related Pages and Reading
AI Receptionist for Medical Clinics
GP-focused page with the integrations, examples, and pricing scenarios for general practice.
AI Receptionist for Healthcare
Broader cover for aged care, allied health, mental health, and specialist clinics.
AI Voice Agents for Dentists
Dental-specific receptionist, booking flow, and recall outbound.
AI Receptionist for Vets
Veterinary clinics: bookings, repeat scripts, after-hours emergency triage.
What is an AI Receptionist?
Definitive guide with stories from Auckland and Sydney businesses.
AI Receptionist Cost
Monthly cost breakdown for clinics taking 100 to 6,500 calls a month.
What is a medical answering service?
A medical answering service handles inbound patient calls when your reception team is busy, away, or after hours. AI medical answering services like Waboom go further: the agent books straight into Halaxy, Cliniko, MedTech32, BestPractice, Genie, or OpenDental, takes repeat-script requests, runs recall calls outbound to overdue patients, and triages clinical questions to a human nurse or doctor. It is fully compliant with the NZ Privacy Act 2020 and the Australian Privacy Principles. Waboom offers AI medical answering from $899 AUD or $990 NZD a month for a typical practice. Read the full guide.
Stop Letting Patient Calls Hit Voicemail
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