The hub for medical answering across every practice type.
Waboom is a medical answering service run by AI. It answers every patient call, day and night. It books appointments straight into your practice management system, takes messages, handles repeat-script requests, and transfers urgent or clinical calls to your team. It never gives clinical advice.
Patients on a clinic hunt do not leave voicemails. They ring the next practice on the list. This page covers the whole service: GP practices, dental, allied health, vets and specialists each have a dedicated page linked below.
A 6-Doctor Multi-Site Practice
1,200 calls a month across two locations.
What a Medical Answering Service Actually Does
The receptionist part is the easy part. The clinical safety, the integrations, and the recall outbound is where it earns its keep.
Books Into Your PMS
Direct into Halaxy, Cliniko, MedTech32, BestPractice, Genie, OpenDental. Appointments show in the live calendar in seconds.
Handles Repeat Scripts
Collects patient details, routes to the prescribing doctor's queue. No more repeat-script chaos at the front desk.
Triages to Humans
Symptom-related calls go to your triage nurse. Urgent symptoms flag for immediate transfer.
Runs Recalls Outbound
Calls overdue patients (annual reviews, pap smears, immunisations, six-month dental cleans) and books them straight in.
How does an AI medical answering service work?
A patient rings your normal number. The rest happens in seconds.
The call is answered
First ring, every time. Your clinic greeting, your practice name, a natural voice.
The agent finds out why
New booking, reschedule, repeat script, results query, or something urgent.
Routine calls resolve
Bookings go into your practice management system. Messages are taken word for word.
Clinical calls transfer
Symptom or results questions go to your nurse or doctor. The agent never advises.
You see everything
Every call is logged with the outcome. Nothing relies on a sticky note.
Can it answer calls after hours?
Yes. After-hours medical answering is where most practices start. The agent answers evenings, weekends and public holidays with the same booking access it has during the day. Urgent callers are routed to your after-hours pathway. Everyone else gets booked or gets a message taken, not a voicemail.
What happens when a caller needs a person?
The agent transfers the call. Clinical questions, distressed callers and anything it cannot resolve go to your team through the escalation path you set. During setup we map the urgent keywords with you. A true emergency prompts the caller to ring the local emergency number.
How is it different from a traditional answering service?
A traditional medical phone answering service puts a human operator between the patient and your calendar. The operator takes a message. Your team still does the work later. An AI answering service resolves the call itself.
| What matters | Traditional answering service | Waboom AI answering |
|---|---|---|
| Availability | Business hours, or a premium for 24/7 | 24/7 at one price |
| Busy periods | Callers queue for the next operator | Every call answered at once, no queue |
| Bookings | Operator takes a message for your team | Booked straight into your practice system |
| Cost model | Per call or per operator minute, grows with volume | Predictable plans, see the pricing page |
| Clinical safety | Depends on operator training | Never advises. Clinical calls always transfer |
| Message accuracy | Operator shorthand | Word-for-word capture on every call |
What should a practice check before choosing an answering service?
- Does it book into your practice management system, or only take messages?
- What happens to urgent calls, in writing?
- Where do call recordings and transcripts live, and for how long?
- Can you hear it answer a real call before you sign anything?
- Is the price predictable at your call volume?
- Can you leave without a long contract if it does not fit?
Built for Healthcare Privacy
NZ Privacy Act 2020 and Australian Privacy Principles. The platform handles patient data the way a clinical platform should. The full detail lives on our voice AI security page.
Clinical-Grade Controls
End-to-end encrypted audio, role-based access, full audit logging on every artefact. Enterprise privacy and governance requirements are assessed per customer.
Zero-Data-Retention Available
Standard medical setup discards call audio and transcripts the moment the call ends. PHI does not have to live on our platform. The booking goes straight into your practice management system where it belongs.
NZ Privacy Act 2020
Information Privacy Principle 3 disclosure on every call. Suppression on request. Configurable retention with automatic deletion.
Australian Privacy Principles
APP 5 notification, APP 11 security, APP 12 access. GDPR-equivalent on the data handling, with custom retention windows (0, 7, 30, 90 days) configurable per agent.
No Clinical Advice. Ever.
The agent will not diagnose, will not recommend treatment, will not interpret test results. Symptom-related calls triage to a human every time.
Encrypted in Transit + at Rest
TLS 1.3 in transit, AES-256 at rest. Encrypted webhook delivery with HMAC signatures on every call event. SOC 2 aligned controls on the underlying infrastructure.
The bottom line on records: patient records do not have to be kept on our platform. Standard medical setup is pass-through. The conversation happens, the booking writes to your PMS, the call ends, the audio and transcript are gone. You decide if and when to keep anything for QA.
Medical Answering Service for Australian Practices
Australian clinics run the same agent with Australian settings: an Aussie voice your patients trust, AUD billing, and the privacy rules that actually apply to your patient data.
Priced in AUD
$460 AUD pay as you go starter (500 minutes, no commitment) or plans from $910 AUD a month. A 2 to 3 doctor practice taking 350 calls a month spends about $305 on PAYG, being $175 of call time plus the $130 platform fee.
Privacy Act 1988 aligned
APP 5 notification on every call, APP 11 security, APP 12 access. Transcripts, structured call data and audit logs live in our Sydney portal; the live audio stream runs on secure offshore AI infrastructure under documented arrangements.
Built on AU practice systems
Books directly into Halaxy, Cliniko, BestPractice and Genie, the systems Australian practices already run. Repeat-script requests and recalls follow the same integration.
Want the full Australian picture, pricing, accent and all? See the AI receptionist for Australian businesses or ring our own Australian line on +61 485 027 479 and judge the voice yourself.
Pick Your Practice
Each vertical has a dedicated page with integrations, compliance specifics, and pricing examples for that practice type.
GP Practices
Multi-doctor general practices handling 300 to 2,000 calls a month. Front-desk overflow plus recall outbound.
Allied Health
Physio, podiatry, chiropractic, psychology. Booking and rebooking calls dominate. AI handles 70% unassisted.
Dental Practices
Dental-specific receptionist with six-month recall outbound and OpenDental integration.
Veterinary Clinics
Vet bookings, repeat scripts for chronic conditions, after-hours emergency triage.
Specialist Clinics
Cardiology, dermatology, ENT. Referral intake, appointment confirmation, results queries triaged to nurse.
Aged Care + Imaging
Family enquiries, visiting hours, vacancy queries, diagnostic booking calls with pre-appointment instructions.
Real Waboom training session. The same operators behind these voice agents have trained 2,000+ professionals across NZ and AU.
New Zealand & Australia's Leading AI Agency
We don't just talk about AI, we implement it. Waboom AI has helped businesses across NZ and Australia identify bottlenecks and deploy AI solutions that actually work.
Trained teams at NZ's leading companies
From boardrooms to conference stages. Practical AI that teams actually use.
Guest Speaker
Xero AI Training
Dad's Pies Training
ChatGPT Demo
Corporate Training
Hybrid Session
Pricing Built for Practices
Pay-as-you-go starter at $500 NZD or $460 AUD lets you trial. Monthly plans start at $990 NZD or $910 AUD. A 6-doctor multi-site practice (1,200 calls/mo) spends about $1,120 NZD on the Starter plan, inside the bundled minutes. A 2-3 doctor practice (350 calls/mo) spends about $305 on PAYG, being $175 of call time plus the $130 platform fee. No plan is needed at that volume.
See Full PricingCommon Questions
Related Pages and Reading
AI Receptionist for Medical Clinics
GP-focused page with the integrations, examples, and pricing scenarios for general practice.
AI Receptionist for Healthcare
Broader cover for aged care, allied health, mental health, and specialist clinics.
AI Voice Agents for Dentists
Dental-specific receptionist, booking flow, and recall outbound.
AI Receptionist for Vets
Veterinary clinics: bookings, repeat scripts, after-hours emergency triage.
What is an AI Receptionist?
Definitive guide with stories from Auckland and Sydney businesses.
AI Receptionist Cost
Monthly cost breakdown for clinics taking 100 to 6,500 calls a month.
What is a medical answering service?
A medical answering service handles inbound patient calls when your reception team is busy, away, or after hours. AI medical answering services like Waboom go further: the agent books straight into Halaxy, Cliniko, MedTech32, BestPractice, Genie, or OpenDental, takes repeat-script requests, runs recall calls outbound to overdue patients, and triages clinical questions to a human nurse or doctor. It is fully compliant with the NZ Privacy Act 2020 and the Australian Privacy Principles. Waboom offers AI medical answering from $910 AUD or $990 NZD a month for a typical practice. Read the full guide.
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