AI medical answering service.
Every patient call answered day and night, booked into your practice system, with urgent or clinical calls passed straight to your team.
95c a minute or less. Pay for talk time only.
What is a medical answering service?
A medical answering service handles patient calls when your reception team is busy, away or closed. An AI answering service like Waboom AI goes further: it books straight into Halaxy, Cliniko, BestPractice, Genie or OpenDental (and Medtech, with approval through Medtech's Partner Programme), takes repeat-script requests, runs recall calls to overdue patients and passes clinical questions to a nurse or doctor. It follows the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles, and it never gives clinical advice. Read the full guide
Answering and making calls for businesses across New Zealand and Australia
Try them yourself
Three live agents, right here in your browser. Tap one, allow your microphone and start talking. Calls run for up to four minutes.
AI receptionistZoeNew Zealand
Never misses a customer moment.
AI receptionistSamAustralia
Have him book you a real meeting.
Multilingual receptionistJingNew Zealand
Start in English, then switch to Mandarin.
Calls it handles for every practice type.
A patient rings your normal number. Routine calls are resolved, clinical calls go to a person, and every call is logged with the outcome.
Bookings into your system
New bookings and reschedules go straight into your practice system, not a message pad.
Repeat scripts
Collects the patient details and sends the request to the prescribing doctor's queue.
After-hours calls
Evenings, weekends and public holidays, with the same booking access as the day. Urgent callers go to your after-hours pathway.
Recall calls
Calls overdue patients for annual reviews, smears, immunisations and six-monthly dental checks, and books them in.
GP practices
Front desk overflow, after-hours answering and recalls for general practice.
Allied health and specialists
Physio, podiatry, chiropractic, psychology, cardiology, dermatology and ENT. Referral intake and confirmations.
Dental practices
Dental receptionist with six-monthly recalls and OpenDental integration.
Veterinary clinics
Vet bookings, repeat scripts for ongoing conditions and after-hours emergency triage.
Aged care and imaging
Family enquiries, visiting hours and vacancy questions. Imaging bookings with preparation instructions.
Built for healthcare privacy.
Patient records do not have to live on our platform. The booking goes straight into your practice system, where it belongs.
NZ Privacy Act 2020
IPP 3 disclosure on every call, suppression on request and retention you control, with automatic deletion.
Australian Privacy Act 1988
APP 5 notification, APP 11 security and APP 12 access, for Australian practices under the Privacy Act 1988.
No clinical advice. Ever.
It never diagnoses, recommends treatment or interprets results. Symptom calls go to a person every time.
Sovereign data option
Your calls and data stay in Australia, for businesses that need it.
Load credit. The more you load, the less each minute costs.
From 95c down to 77c a minute. Credit never expires.
Enterprise
For bigger call volumes, several sites or a whole team. We build a plan around how you work.
Talk to us30-day money-back guarantee on every plan. If your AI receptionist is not right for your business in the first 30 days, we refund you.
How credit works
Load credit once. Your receptionist only uses it while it is on a call.
Pick your package
Choose how much credit to load, plus $130 a month for the platform.
Talk time comes off it
Only while your receptionist is on a call. No calls, no credit used.
Tops up automatically
When your credit runs low, the same amount reloads. Credit never expires.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
Works with your practice software.
- Halaxy
- Cliniko
- BestPractice
- Genie
- OpenDental
- PowerDiary
Medtech (Evolution and Medtech32) can be connected with approval through Medtech's Partner Programme. Plus your calendar, CRM and inbox. See all integrations
Leo and John on our stand at NZ Tech Expo, on stage and running workshops. We are the team who builds your agent and looks after it once it is live.
- ★★★★★From 24 Google reviews (opens in a new tab)
- Sovereign dataKeep your calls and data in Australia
- 30-day money-backGuarantee on every plan
See your practice's answering service working. Live in 24 hours.
Book a quick meeting and we will show you how it would answer your patients' calls, then build it for you.
- Your receptionist built around your business
- Live and answering calls within 24 hours
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
Common questions
What is a medical answering service?
A medical answering service handles patient calls when your reception team is busy, away or after hours. An AI answering service like Waboom AI goes further: the agent books straight into your practice management system, takes repeat-script requests, runs recall calls and passes clinical questions to a nurse or doctor. It answers 24/7 and never gives clinical advice.
Which medical practices is this for?
GP clinics, dental practices, allied health (physio, podiatry, chiropractic, psychology), veterinary clinics, specialist practices (cardiology, dermatology, ENT), aged care and diagnostic imaging. Each has its own page on this site with the specifics.
Will it integrate with my practice management system?
Yes. We integrate with Halaxy, Cliniko, BestPractice, Genie, OpenDental, PowerDiary and most common AU and NZ systems. Bookings drop into the live calendar with the patient details attached. Medtech (Evolution and Medtech32) can also be integrated, with approval through Medtech's Partner Programme.
Is the AI safe for medical use?
Yes, when it is set up properly. The agent is trained to recognise clinical questions and either book the patient in or transfer to a person. It never diagnoses, prescribes or interprets results. We follow the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles, and audio is encrypted in transit and at rest.
Is the platform HIPAA compliant?
HIPAA is a US law and does not apply to NZ or Australian practices. The laws that apply to your patient data are the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles, and the platform is built for both. Audio is encrypted in transit and at rest, access is role based, and you control how long recordings and transcripts are kept. Enterprise requirements are assessed per customer.
Do you store our patient records?
Only if you want us to. The booking and the patient details go straight into your practice management system, where they belong. You choose how long call recordings and transcripts are kept, and you can delete them at any time.
How does it handle urgent or emergency calls?
Urgent symptom words trigger an immediate transfer to a triage nurse or your after-hours service. We map the words and the escalation path with your team during setup. The agent also tells the caller to ring the local emergency number if they describe a true emergency.
What does it cost a typical practice?
Start with $500 of call credit plus $130 a month for the platform (NZD, ex GST). Talk time is 95c a minute and drops to 77c when you load more credit. In Australia it is A$500 plus A$130 a month, from 95c down to 71c. You pay for talk time only, credit never expires, and every plan has a 30-day money-back guarantee.
How quickly can it go live?
Your answering service can be taking calls within 24 hours. Connecting a practice management system like Halaxy or Cliniko can take a little longer, and we agree the timeline with you first. We do not run multi-month implementation projects.
Will patients accept it?
Most do. The agent says it is an AI when asked. Some older patients prefer a person, so the warm transfer to your reception team is fast and easy. What works best is AI as the front door, with your team as backup for emotional or complex calls.