Which medical practices is this for?

GP clinics, dental practices, allied health (physio, podiatry, chiropractic, psychology), veterinary clinics, specialist practices (cardiology, dermatology, ENT), aged care, diagnostic imaging. Each vertical has a dedicated landing on this site with the specifics.

Will it integrate with my practice management system?

Yes. We integrate with Halaxy, Cliniko, MedTech32, BestPractice, Genie, OpenDental, Powerdiary, and most common AU and NZ systems. Bookings drop into the live calendar in seconds with the patient details attached.

Is the AI safe for medical use?

Yes when configured properly. The agent is trained to recognise clinical questions and either book the patient in or transfer to a human. It never diagnoses, prescribes, or interprets results. We follow the NZ Privacy Act 2020 and the Australian Privacy Principles. Audio is encrypted in transit and at rest. AI never misses a call, so the safety floor is also better than a busy front desk that drops 20%-plus of calls to voicemail.

Is the platform HIPAA compliant?

Waboom runs HIPAA-aligned controls on the platform: end-to-end encrypted audio, optional zero-data-retention so call audio and transcripts can be discarded the moment the call ends, role-based access on every artefact, audit logging, and a Business Associate Agreement on enterprise plans for clients who need one. We do not operate from the US, so HIPAA does not apply to us by jurisdiction, but the same controls cover the same ground. For NZ and Australian practices, the platform also meets the NZ Privacy Act 2020 and the Australian Privacy Principles, which are the laws that actually apply to your patient data.

Do you store our patient records?

Only if you want us to. Standard practice on the medical product is zero-data-retention: the agent has the conversation, books or triages, then drops the audio and the transcript at end-of-call. The booking and the patient identifiers go straight into your practice management system where they belong. Nothing PHI-grade has to live on our platform unless you turn retention on for QA or training purposes. Custom retention windows (0, 7, 30, 90 days) are configurable per agent.

How does it handle urgent or emergency calls?

Urgent symptom keywords trigger immediate transfer to a triage nurse or your after-hours service. We work with your team to map the keywords and the escalation path during setup. The agent will also volunteer the local emergency number if a caller describes a true emergency.

What does it cost a typical practice?

A 6-doctor multi-site practice handling around 1,200 calls a month spends about $1,290 NZD on a monthly plan including overage. A smaller 2 to 3 doctor practice taking 350 calls a month spends $990 NZD a month flat. Pay-as-you-go starts at $500 NZD or $500 AUD with no commitment.

How quickly can it go live?

Same day for a focused build (one inbound flow, FAQs, transfer logic, no integration). Days for a standard build with one practice management system integration like Halaxy, Cliniko, or MedTech32. Two to three weeks max only for multi-path orchestration or a heavy custom integration. We do not run multi-month implementation projects.

Will patients accept it?

Most do. We tell agents to identify themselves when asked. Older patients sometimes prefer a human, so the warm-transfer to your reception team is fast and obvious. The pattern that works best is AI as the front door, human team as backup for emotional or complex calls.

Medical Answering Service

The hub for medical answering across every practice type.

Patients on a clinic hunt do not leave voicemails. They ring the next practice on the list. AI answers them all.

This page is the umbrella. Pick the vertical that matches your practice and we link straight to the specifics. Whether you take 200 calls a month at a single-doctor surgery in Tauranga or 1,200 across a multi-site brokerage of GPs in Melbourne, the same platform, accent options, and PMS integrations apply. Books direct into Halaxy, Cliniko, MedTech32, BestPractice, Genie, OpenDental. Never gives clinical advice.

Book a Strategy Call See Pricing

HIPAA-aligned + NZ + AU Privacy

Zero-data-retention available

Live same day

A 6-Doctor Multi-Site Practice

1,200 calls a month across two locations.

Calls a month1,200

Calls missed before24%

Calls missed after0%

Cost a month$1,290 NZD

AI medical answering service in a modern New Zealand or Australian clinic reception

What a Medical Answering Service Actually Does

The receptionist part is the easy part. The clinical safety, the integrations, and the recall outbound is where it earns its keep.

Books Into Your PMS

Direct into Halaxy, Cliniko, MedTech32, BestPractice, Genie, OpenDental. Appointments show in the live calendar in seconds.

Handles Repeat Scripts

Collects patient details, routes to the prescribing doctor's queue. No more repeat-script chaos at the front desk.

Triages to Humans

Symptom-related calls go to your triage nurse. Urgent symptoms flag for immediate transfer.

Runs Recalls Outbound

Calls overdue patients (annual reviews, pap smears, immunisations, six-month dental cleans) and books them straight in.

Built for Healthcare Privacy

HIPAA-aligned controls, NZ Privacy Act 2020, and Australian Privacy Principles. The platform handles patient data the way a clinical platform should.

HIPAA-Aligned Controls

End-to-end encrypted audio, role-based access, full audit logging on every artefact. Business Associate Agreement available on enterprise plans for clients who need one.

Zero-Data-Retention Available

Standard medical setup discards call audio and transcripts the moment the call ends. PHI does not have to live on our platform. The booking goes straight into your practice management system where it belongs.

NZ Privacy Act 2020

Information Privacy Principle 3 disclosure on every call. Suppression on request. Onshore data residency available on request.

Australian Privacy Principles

APP 5 notification, APP 11 security, APP 12 access. GDPR-equivalent on the data handling, with custom retention windows (0, 7, 30, 90 days) configurable per agent.

No Clinical Advice. Ever.

The agent will not diagnose, will not recommend treatment, will not interpret test results. Symptom-related calls triage to a human every time.

Encrypted in Transit + at Rest

TLS 1.3 in transit, AES-256 at rest. Encrypted webhook delivery with HMAC signatures on every call event. SOC 2 aligned controls on the underlying infrastructure.

The bottom line on records: patient records do not have to be kept on our platform. Standard medical setup is pass-through. The conversation happens, the booking writes to your PMS, the call ends, the audio and transcript are gone. You decide if and when to keep anything for QA.

Medical Answering Service for Australian Practices

Australian clinics run the same agent with Australian settings: an Aussie voice your patients trust, AUD billing, and the privacy rules that actually apply to your patient data.

Priced in AUD

$500 AUD pay as you go starter (500 minutes, no commitment) or plans from $910 AUD a month. A 2 to 3 doctor practice taking 350 calls a month spends about $140 on PAYG, no plan needed.

Privacy Act 1988 aligned

APP 5 notification on every call, APP 11 security, APP 12 access. Transcripts, structured call data and audit logs live in our Sydney portal; the live audio stream runs on secure offshore AI infrastructure under documented arrangements.

Built on AU practice systems

Books directly into Halaxy, Cliniko, BestPractice and Genie, the systems Australian practices already run. Repeat-script requests and recalls follow the same integration.

Want the full Australian picture, pricing, accent and all? See the AI receptionist for Australian businesses or ring our own Australian line on +61 485 027 479 and judge the voice yourself.

Pick Your Practice

Each vertical has a dedicated page with integrations, compliance specifics, and pricing examples for that practice type.

GP Practices

Multi-doctor general practices handling 300 to 2,000 calls a month. Front-desk overflow plus recall outbound.

Allied Health

Physio, podiatry, chiropractic, psychology. Booking and rebooking calls dominate. AI handles 70% unassisted.

Dental Practices

Dental-specific receptionist with six-month recall outbound and OpenDental integration.

Veterinary Clinics

Vet bookings, repeat scripts for chronic conditions, after-hours emergency triage.

Specialist Clinics

Cardiology, dermatology, ENT. Referral intake, appointment confirmation, results queries triaged to nurse.

Aged Care + Imaging

Family enquiries, visiting hours, vacancy queries, diagnostic booking calls with pre-appointment instructions.

Waboom AI training a healthcare team in a real corporate environment

Real Waboom training session. The same operators behind these voice agents have trained 2,000+ professionals across NZ and AU.

About Waboom

New Zealand & Australia's Leading AI Agency

We don't just talk about AI, we implement it. Waboom AI has helped businesses across NZ and Australia identify bottlenecks and deploy AI solutions that actually work.

Industry Leaders

Recognised AI experts

Real Experience

30+ live projects

Bottleneck Solvers

Efficiency focused

NZ & AU Focus

Local expertise

Trained teams at NZ's leading companies

From boardrooms to conference stages. Practical AI that teams actually use.

Guest Speaker

Xero AI Training

Dad's Pies Training

ChatGPT Demo

Corporate Training

Hybrid Session

2,000+

People trained

50+

Workshops delivered

40+

Organisations

4.9

Average rating

Pricing Built for Practices

Pay-as-you-go starter at $500 NZD or $500 AUD lets you trial. Monthly plans from $990 NZD or $910 AUD bundle 1,000 minutes. A 6-doctor multi-site practice (1,200 calls/mo) spends about $1,290 NZD on a monthly plan with overage. A 2-3 doctor practice (350 calls/mo) spends about $140 standalone on PAYG — no plan needed at that volume.

See Full Pricing

Common Questions

What is a medical answering service?

A medical answering service handles inbound patient calls when your reception team is busy, away, or after hours. AI medical answering services like Waboom go further: the agent books straight into Halaxy, Cliniko, MedTech32, BestPractice, Genie, or OpenDental, takes repeat-script requests, runs recall calls outbound to overdue patients, and triages clinical questions to a human nurse or doctor. It is fully compliant with the NZ Privacy Act 2020 and the Australian Privacy Principles. Waboom offers AI medical answering from $910 AUD or $990 NZD a month for a typical practice. Read the full guide.

Stop Letting Patient Calls Hit Voicemail

Live in hours. Compliant from day one. Cancel anytime.

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Medical Answering Service