Last month the portal learned to grade its own campaigns. This month it learned to feed itself. Nine updates shipped in June, and the headline act means a lead that fills in your form at 9:04 gets a call at 9:05.
In this update
- 1. Additional agents: the one-agent limit is gone
- 2. Evergreen campaigns: leads drip in, calls go out
- 3. AI lead scoring and your hot leads workspace
- 4. Tag notifications: transcript and audio to the right inbox
- 5. Website agents
- 6. Test audio in the browser
- 7. Apple call screening, handled
- 8. Faster conversations, smarter model choice
- 9. New Kiwi and Aussie voices
The Limit Is Gone
Additional agents: the one-agent limit is gone
One agent per account used to be the ceiling. Not any more. Create as many additional phone or website agents as you need, straight from the Agents page, each with its own script, its own voice and its own number. Your first phone number is free, extra numbers are NZ$8 a month.
Why it matters: different campaigns need different conversations. Run two campaigns at once with two agents on completely different scripts, say one chasing old quotes while another books new enquiries.
The Big One
Evergreen campaigns: leads drip in, calls go out
Campaigns can now run continuously. Hook up your CRM, Zapier, Make, Facebook Lead Ads, a website form or even a new row in a Google Sheet, and every new lead drops straight into a calling campaign that never closes. If a tool can push a lead, it can feed your campaign.
Phone numbers get cleaned up automatically on the way in. No manual CSV uploads, no batching, no waiting for someone to remember.
Why it matters: speed to lead wins deals. A prospect fills in your form and your agent is calling them within a minute, while they are still on your website thinking about you. Set it up once and it runs for good. See the full list of connected tools.
Work the Hot Ones First
AI lead scoring and your hot leads workspace
Every called contact now gets an AI lead score automatically, and the Follow-Up page ranks them hot, warm and cold. It has grown into a proper workspace: full note history on every lead with author and timestamps, one-click filters for Pending, Hot Leads and Completed.
The filters live in the link too. Send a teammate "here are today's hot leads" and they open exactly your view.
Why it matters: your campaign does not just make calls. It hands your team a ranked list of who to chase first, with the notes to pick up where the last person left off.
Straight to the Right Desk
Tag notifications: transcript and audio to the right inbox, instantly
You already tag call outcomes and track cost per result from the May rollouts. Now switch notifications on for any tag, and the moment a call earns that tag, the full transcript and the call recording arrive by email, ready to action.
Setup takes a minute: go to Tags, turn notifications on, enter the email it should go to. Different tags can go to different departments.
Why it matters: a quote request goes straight to sales while a complaint goes to your service manager, seconds after the call ends. Nobody sits in the portal watching. The work arrives where it gets done.
Traffic Becomes Leads
Website agents
Put your AI agent on your own website. Visitors can type or talk to it right in the browser, and chat transcripts land in your inbox with the visitor's name and details captured. Easy to set up on any site.
Why it matters: your website traffic stops being anonymous. After-hours enquiries get answered on the spot and the lead is waiting for you in the morning.
Hear It First
Test audio in the browser
Press play in the portal and hear exactly how your agent sounds, with your script and your caller details filled in, before a single real call goes out.
Why it matters: no more publishing a change and hoping, and no more ringing your own mobile just to hear the agent speak. You catch a clunky line before a real prospect does, and you save the time and the call cost of testing on a real line.
Pickup Rates Hold
Apple call screening, handled
Newer iPhones now screen unknown callers and ask who is calling before the phone even rings. We updated your agents so they introduce themselves, state why they are calling, then wait to be put through.
Why it matters: your pickup rates hold as screening rolls out across iPhones. The full breakdown is in our Apple call screening and pickup rates article.
Under the Hood
Faster conversations, smarter model choice
We tuned the whole speech pipeline. Faster transcription, a faster voice engine, and a priority routing tier for agents where every millisecond counts. You can also now pick your agent's conversation model from a range grouped by capability, including new speech to speech engines that are our most natural sounding yet.
Why it matters: a few hundred milliseconds faster per turn is the difference between "talking to a robot" and a natural back and forth. And you can match the brain to the job: a fast economical model for simple confirmations, a premium one for complex sales conversations.
Sounds Like Home
New Kiwi and Aussie voices
Eight new voices landed: seven New Zealand and one Australian.
Why it matters: callers relax when the voice on the line sounds like them. More options to match your agent to your market, on top of the accent work we covered in localised personas.
Also shipped
A handful of smaller fixes that punch above their weight. Phone numbers a caller spells out loud now arrive in your emails as a real number you can tap to ring back. Agent settings reorganised from 12 tabs into 6 simple groups. A refreshed dashboard that compares this period against last. And the usual security hardening behind the scenes.
What this means for you
The portal now covers the whole loop. Leads arrive on their own, get called inside a minute, get scored, and the hot ones land ranked in a workspace with the transcript already in the right inbox. Your job shrinks to the part only you can do: closing.
If you run campaigns with us, most of this is already live in your portal. The quick visual tour lives on our what's new page.
Want any of these switched on?
Reply to your update email and we will sort it, or book a walkthrough and we will set it up with you on the call. Not running AI voice agents yet? Start here.
Leonardo Garcia-Curtis
Founder & CEO at Waboom AI. Building voice AI agents that convert.
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