Tiếng Việt
Vietnamese AI Receptionist
Give your Vietnamese-speaking customers a helpful answer, even when your team is busy. Our AI receptionist answers calls in Vietnamese or English, handles enquiries, takes messages, and can book appointments or put callers through to your staff.
- Speaks Vietnamese and English
- Southern and Central Vietnamese voices
- Answers 24/7
Vietnamese call
MaiSouthern Vietnamese accent
MinhCentral Vietnamese accentCaller
Alo, cho chị hỏi tiệm có làm móng vào thứ Bảy không em?
Hello, can I ask if the salon does nails on Saturday?
Mai
Dạ, tiệm mở cửa thứ Bảy từ chín giờ sáng đến năm giờ chiều ạ. Chị muốn đặt lịch không ạ?
Yes, the salon is open on Saturday from 9am to 5pm. Would you like to book?
Caller
Ừ, chị muốn làm móng tay lúc mười giờ sáng.
Yes, I'd like a manicure at 10am.
What is a Vietnamese AI receptionist?
A Vietnamese AI receptionist answers your business phone in Vietnamese or English, so customers can get information, book appointments and leave messages without waiting for a staff member.
Waboom AI offers Southern and Central Vietnamese voices, with call handling set up around your business, handover to your staff and appointment booking through your own workflows. Built for businesses across New Zealand and Australia.
Answering and making calls for businesses across New Zealand and Australia
Try our Vietnamese AI receptionists
Hear the difference between Southern and Central Vietnamese. Talk to Mai or Minh in English or Vietnamese, switch back and forth during the call and they follow you. You can also ask them to slow down or speak up.
Multilingual receptionistMai
Southern Vietnamese accent
Ask a question in English, then carry on in Vietnamese.
Multilingual receptionistMinh
Central Vietnamese accent
Start in Vietnamese, then ask to switch to English.
Your own AI receptionist is set up around your business: opening hours, services, bookings and how calls are passed to your staff.
Where Vietnamese-language phone answering helps
For businesses serving Vietnamese-speaking customers, being answered in their preferred language makes booking an appointment, asking a question or getting help much easier.
Aged care and home care
Help Vietnamese-speaking families ask about visiting hours, services and messages for care staff. The receptionist slows down when a caller asks, records contact details and passes anything that needs personal attention to your team.
Medical and dental clinics
Appointment requests, opening hours, clinic locations and general admin enquiries in Vietnamese. Clinical questions go to your qualified staff, never to the AI.
Nail and beauty salons
Questions about treatments, prices, opening hours and availability. The receptionist takes the booking while your team looks after the customer in the chair.
Restaurants and hospitality
Reservation enquiries, opening hours, approved menu questions and callback details during a busy service.
Real estate and property management
Vietnamese-speaking buyers, tenants and owners asking about listings, booking inspections and leaving messages for their property manager.
How we set up your Vietnamese AI receptionist
Three steps. We do the heavy lifting.
Tell us about your callers
Which languages they speak, what they call about, and what a good call ends with: a booking, a message or a transfer.
We build and test it in Vietnamese
Your greeting, hours, services and booking rules in English and Vietnamese, tested on calls with your own names and places.
Go live on your number
Forward your existing number. Every call comes with a transcript and summary, and we keep improving it.
What makes Vietnamese-language calls different?
Speaking Vietnamese well on the phone takes more than translating English sentences.
Southern and Central Vietnamese voices
Mai speaks with a Southern accent and Minh with a Central one. Try both on this page and choose the voice that suits your customers best before we go live. There is no Northern voice yet.
English and Vietnamese in the same conversation
Customers often use English for business names, street addresses and appointment details. The receptionist switches language whenever a caller asks, and we test how it handles your own names and addresses before go-live.
Respectful communication
Vietnamese changes how you address someone depending on who they are: anh, chị, cô, chú, em. We set and review the receptionist's language so it speaks to every caller respectfully and naturally.
Slow down and speak up
When a caller says "nói chậm lại" (slow down) or "không nghe rõ" (I can't hear you), the receptionist slows down or speaks louder for the rest of the call, and it is patient with callers who pause.
An example call in Vietnamese
A caller books a nail appointment and the agent reads her number back. Illustrative example, not a recording.
Caller
Alo, cho chị hỏi tiệm có làm móng vào thứ Bảy không em?
Hello, can I ask if the salon does nails on Saturday?
Mai
Dạ, tiệm mở cửa thứ Bảy từ chín giờ sáng đến năm giờ chiều ạ. Chị muốn đặt lịch không ạ?
Yes, the salon is open on Saturday from 9am to 5pm. Would you like to book?
Caller
Ừ, chị muốn làm móng tay lúc mười giờ sáng.
Yes, I'd like a manicure at 10am.
Mai
Dạ được ạ. Cho em xin tên và số điện thoại của chị nha.
Certainly. May I have your name and phone number, please?
Caller
Chị tên Lan, số điện thoại là không bốn một hai, ba bốn năm, sáu bảy tám.
My name is Lan, my phone number is 0412 345 678.
Mai
Dạ, em đọc lại số của chị: không bốn một hai, ba bốn năm, sáu bảy tám. Đúng không ạ?
Let me read your number back: 0412 345 678. Is that correct?
Caller
Đúng rồi em.
That's right.
Mai
Dạ, em đã đặt lịch cho chị Lan lúc mười giờ sáng thứ Bảy. Cảm ơn chị, hẹn gặp chị nha.
I've booked you in, Lan, for 10am on Saturday. Thank you, see you then.
What the AI can handle
- Answers calls in English and Vietnamese
- Books, moves and cancels appointments when connected to your calendar
- Answers common questions from your business information
- Takes messages and sends a call summary to your team
- Transfers a caller to your staff when they need a person
- Covers after-hours and busy periods
Regulated industries
For health, aged care, legal, financial and immigration businesses the agent handles admin enquiries only: bookings, opening hours, directions and messages. It does not give medical, legal or financial advice in Vietnamese or English. Those questions go to your qualified staff.
Pay for talk time only
Vietnamese calls cost the same per minute as English. Load credit once, it never expires, and every plan has a 30-day money-back guarantee.
See full pricing- New Zealand
- 95c to 77c a minute
- Plus GST, from $500 of credit
- Australia
- 95c to 71c a minute
- In AUD, from A$500 of credit
Plus $130 a month for the platform. The more credit you load, the less each minute costs.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
$253,000 saved in one year, by no one being pulled off their work to answer phones.
Every call used to cost someone about 25 minutes: the call itself, then getting back into their work. Across the team that added up to more than 1,650 hours a year. Now their AI receptionist answers every call.
- 4,000 calls answered in a year
- 1,650+ hours of team time back
- <1 sec to answer, every time
Every call answered, every booking captured
AI receptionistCalls answered, messages passed, transfers made
GML Lawyers' AI receptionist answers inbound calls, takes and passes messages to the right person, and transfers callers within their existing VoIP system.
Bookings taken while hands are full
While the stylists are mid-colour, the AI receptionist answers, books the appointment, and texts the client a confirmation. No ringing phone, no lost chair.
Switch off, let the AI hold the phone
Start delegating the admin to AI and get your time back. Your receptionist answers every call, books the job, and passes only the urgent ones to you.
Vietnamese AI receptionist: common questions
Which Vietnamese accents does the AI receptionist speak?
Two: Mai has a Southern Vietnamese female voice and Minh a Central Vietnamese male voice. There is no Northern voice yet. Before go-live we run test calls with your own callers, including Northern speakers, so you can hear how it handles their accent.
Can callers switch between English and Vietnamese?
Yes. A caller can start in English and ask for Vietnamese, or the other way round, and the agent switches straight away. It works best when each sentence stays in one language.
Does it understand phone numbers spoken in Vietnamese?
Yes. It hears Vietnamese numbers well, and it reads every number back to the caller in Vietnamese before saving it, so a missed digit (such as a leading zero) gets fixed on the call.
Is it suitable for older callers in aged care?
Yes. It speaks clearly, waits for callers who pause, and slows down or speaks louder when asked. It can take messages for staff and put a caller through to a staff mobile. Before go-live we test it with your residents' families and your own call types.
Can I try a Vietnamese demo now?
Yes. Talk to the Vietnamese agents on this page, in your browser. Calls run for up to four minutes.
Can we keep our 1300 or 1800 number?
Yes. You keep your number and forward calls to the AI receptionist, all the time or only when you are busy, do not answer or are closed. A mobile number can forward the same way. You do not need a new number.
Can it transfer calls to our staff and send a summary?
Yes. It can put a caller through to a staff member's mobile when they need a person, and it sends a summary of every call to your team, with the transcript in your portal.
Can it give medical, legal or financial advice in Vietnamese?
No. In regulated industries the agent handles admin only: bookings, opening hours, directions and messages. Anything that needs advice goes to your qualified staff.
Does a Vietnamese receptionist cost more than English?
No. Vietnamese calls are charged at the same per-minute rate as English, from 95c a minute down to 77c in New Zealand and 71c in Australia. Credit never expires and every plan has a 30-day money-back guarantee.
Where is call data stored?
Transcripts, call records, contact details and billing are stored in Sydney. The live audio, recording files, speech processing and the language model run offshore. We meet cross-border accountability requirements through documented arrangements with our voice infrastructure partner.
Ready to welcome more Vietnamese-speaking customers?
Tell us what your customers usually call about, and we will show you how a Vietnamese-speaking AI receptionist would handle those calls.
- Answers in Vietnamese and English, around the clock
- Built around your services, hours and booking rules
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
