普通话
Mandarin AI Receptionist
Give your Mandarin-speaking customers a warm, helpful answer, even when your team is busy. Our AI receptionist answers in Mandarin or English, handles enquiries, takes messages, books appointments and puts callers through to your staff.
- Speaks Mandarin and English
- Mainland and Taiwanese Mandarin voices
- Answers 24/7
Mandarin call
JingMainland Mandarin accent
WenTaiwanese Mandarin accentCaller
你好，我想预约洗牙。
Hello, I'd like to book a teeth cleaning.
Jing
您好！没问题。请问您希望哪一天来？
Hello! No problem. Which day would you like to come in?
Caller
下周三下午可以吗？
Is next Wednesday afternoon possible?
What is a Mandarin AI receptionist?
A Mandarin AI receptionist answers your business phone in Mandarin or English, so callers can ask a question, book an appointment or leave a message without waiting for a staff member.
Waboom AI offers two voices: Jing, who speaks Mainland Mandarin, and Wen, who speaks Taiwanese Mandarin. Call handling is set up around your business, with handover to your staff and booking through your own workflows. Built for businesses across New Zealand and Australia.
Answering and making calls for businesses across New Zealand and Australia
Try our Mandarin AI receptionists
Talk to Jing or Wen in English or Mandarin. Switch back and forth during the call and they follow you.
Multilingual receptionistJing
Mainland Mandarin accent
Start in English, then switch to Mandarin.
Multilingual receptionistWen
Taiwanese Mandarin accent
Try Taiwanese Mandarin, or switch to English.
Your own AI receptionist is set up around your business: opening hours, services, bookings and how calls are passed to your staff.
Where Mandarin-language phone answering helps
When a Mandarin-speaking caller is answered in Mandarin, booking a viewing, an appointment or a consultation is simpler for them and for your team.
Real estate
Buyers and investors calling about listings, open homes and appraisals. The receptionist answers in Mandarin, takes the property address and the caller's details, and books a viewing or a callback from the listing agent.
Education and tutoring
Parents asking about enrolment, term dates, fees and class times for language schools, tutoring centres and early learning.
Dental and allied health clinics
Booking, moving and confirming appointments for dental, physio and optometry practices. The receptionist handles the admin side only and passes anything clinical to your team.
Accounting and professional services
First calls to accountants, conveyancers and immigration firms: who the caller is, what they need, and a booked consultation. No advice is given on the call.
How we set up your Mandarin AI receptionist
Three steps. We do the heavy lifting.
Tell us about your callers
Which languages they speak, what they call about, and what a good call ends with: a booking, a message or a transfer.
We build and test it in Mandarin
Your greeting, hours, services and booking rules in English and Mandarin, tested on calls with your own names and places.
Go live on your number
Forward your existing number. Every call comes with a transcript and summary, and we keep improving it.
What makes Mandarin-language calls different?
Speaking Mandarin well on the phone takes more than translating English sentences.
Mandarin, not Cantonese
Mandarin and Cantonese share a writing system but are different spoken languages. Jing and Wen speak Mandarin only, and we do not offer a Cantonese receptionist. If many of your callers speak Cantonese, talk to us before you choose.
Mainland and Taiwanese Mandarin
Jing speaks with a Mainland accent and writes Simplified characters, the form most Mainland callers read day to day. Wen speaks Taiwanese Mandarin, with its own accent and some different everyday words. Callers from Taiwan read Traditional characters, so if your team needs written records in Traditional Chinese, tell us and we test it before go-live.
English names inside Mandarin sentences
Callers often say a street, suburb or brand name in English in the middle of a Mandarin sentence, or switch to English altogether. Jing follows a caller from English to Mandarin without being asked. We test your own addresses, product names and staff names before go-live, and the receptionist reads names, times and phone numbers back so the caller can correct them.
Polite by default
The receptionist uses the polite form 您 with callers and asks for a surname with 请问您贵姓. We can adjust the greeting and tone to suit a clinic, a school or a real estate agency.
An example call in Mandarin
A caller books a dental hygiene appointment. Illustrative example, not a recording.
Caller
你好，我想预约洗牙。
Hello, I'd like to book a teeth cleaning.
Jing
您好！没问题。请问您希望哪一天来？
Hello! No problem. Which day would you like to come in?
Caller
下周三下午可以吗？
Is next Wednesday afternoon possible?
Jing
下周三下午两点有空位。请问您贵姓？
There is a slot at 2pm next Wednesday. May I have your surname?
Caller
我姓王，王丽。
My surname is Wang, Wang Li.
Jing
好的，王女士。我跟您确认一下：下周三下午两点洗牙，名字是王丽，对吗？
Alright, Ms Wang. Let me confirm: a teeth cleaning at 2pm next Wednesday, under the name Wang Li. Is that right?
Caller
对，谢谢。
Yes, thank you.
Jing
已经帮您预约好了。还有其他需要帮忙的吗？
Your appointment is booked. Is there anything else I can help with?
What the AI can handle
- Answers calls in English and Mandarin
- Books, moves and cancels appointments when connected to your calendar
- Answers common questions from your business information
- Takes messages and sends a call summary to your team
- Transfers a caller to your staff when they need a person
- Covers after-hours and busy periods
Regulated industries
For health, aged care, legal, financial and immigration businesses the agent handles admin enquiries only: bookings, opening hours, directions and messages. It does not give medical, legal or financial advice in Mandarin or English. Those questions go to your qualified staff.
Pay for talk time only
Mandarin calls cost the same per minute as English. Load credit once, it never expires, and every plan has a 30-day money-back guarantee.
See full pricing- New Zealand
- 95c to 77c a minute
- Plus GST, from $500 of credit
- Australia
- 95c to 71c a minute
- In AUD, from A$500 of credit
Plus $130 a month for the platform. The more credit you load, the less each minute costs.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
$253,000 saved in one year, by no one being pulled off their work to answer phones.
Every call used to cost someone about 25 minutes: the call itself, then getting back into their work. Across the team that added up to more than 1,650 hours a year. Now their AI receptionist answers every call.
- 4,000 calls answered in a year
- 1,650+ hours of team time back
- <1 sec to answer, every time
Every call answered, every booking captured
AI receptionistCalls answered, messages passed, transfers made
GML Lawyers' AI receptionist answers inbound calls, takes and passes messages to the right person, and transfers callers within their existing VoIP system.
Bookings taken while hands are full
While the stylists are mid-colour, the AI receptionist answers, books the appointment, and texts the client a confirmation. No ringing phone, no lost chair.
Switch off, let the AI hold the phone
Start delegating the admin to AI and get your time back. Your receptionist answers every call, books the job, and passes only the urgent ones to you.
Mandarin AI receptionist: common questions
Which Mandarin accents does the AI receptionist speak?
Two: Jing speaks Mainland Mandarin and Wen speaks Taiwanese Mandarin. Neither speaks Cantonese, which is a different spoken language, and we do not offer a Cantonese receptionist. Before go-live we run test calls with your own callers so you can choose the voice that suits them.
Can callers switch between English and Mandarin?
With Jing, yes. We have tested a caller starting in English and moving to Mandarin partway through a live call, and Jing follows without being asked. Wen's switching has not been tested live yet, so we test the switches your own callers make before go-live.
Does it understand phone numbers spoken in Mandarin?
Callers can give their number in Mandarin. The receptionist reads every number back to the caller before saving it, so a misheard digit is fixed on the call.
Does it write in Simplified or Traditional Chinese?
Jing writes Simplified Chinese. If your team or callers need Traditional characters, for example for Taiwanese customers, tell us and we test Traditional characters before go-live.
Can I try a Mandarin demo now?
Yes. Talk to the Mandarin agents on this page, in your browser. Calls run for up to four minutes.
Can we keep our 1300 or 1800 number?
Yes. You keep your number and forward calls to the AI receptionist, all the time or only when you are busy, do not answer or are closed. A mobile number can forward the same way. You do not need a new number.
Can it transfer calls to our staff and send a summary?
Yes. It can put a caller through to a staff member's mobile when they need a person, and it sends a summary of every call to your team, with the transcript in your portal.
Can it give medical, legal or financial advice in Mandarin?
No. In regulated industries the agent handles admin only: bookings, opening hours, directions and messages. Anything that needs advice goes to your qualified staff.
Does a Mandarin receptionist cost more than English?
No. Mandarin calls are charged at the same per-minute rate as English, from 95c a minute down to 77c in New Zealand and 71c in Australia. Credit never expires and every plan has a 30-day money-back guarantee.
Where is call data stored?
Transcripts, call records, contact details and billing are stored in Sydney. The live audio, recording files, speech processing and the language model run offshore. We meet cross-border accountability requirements through documented arrangements with our voice infrastructure partner.
Ready to welcome more Mandarin-speaking customers?
Tell us what your customers usually call about, and we will show you how a Mandarin-speaking AI receptionist would handle those calls.
- Answers in Mandarin and English, around the clock
- Built around your services, hours and booking rules
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
