Русский
Russian AI Receptionist
Give your Russian-speaking customers a helpful answer, even when your team is busy. Our AI receptionist answers in Russian or English, books appointments, takes messages and puts callers through to your staff when they need a person.
- Speaks Russian and English
- Answers 24/7
Russian call
NataliaRussian accentCaller
Здравствуйте. Я хотела бы записаться к стоматологу на осмотр.
Hello. I'd like to book a check-up with the dentist.
Natalia
Здравствуйте. Конечно, я Вас запишу. Вам удобно в четверг, двадцать второго октября, в два часа дня?
Hello. Of course, I'll book you in. Does Thursday 22 October at two in the afternoon suit you?
Caller
Да, подходит.
Yes, that suits me.
What is a Russian AI receptionist?
A Russian AI receptionist answers your business phone in Russian or English, so patients, parents and customers can book, ask a question or leave a message in the language they are most comfortable with.
Waboom AI offers Natalia, a standard Russian voice, with call handling set up around your business. Built for businesses across New Zealand and Australia.
Answering and making calls for businesses across New Zealand and Australia
Try our Russian AI receptionist
Talk to Natalia in English or Russian. Switch back and forth during the call and she follows you.
Multilingual receptionistNatalia
Russian accent
Start in English, then switch to Russian.
Your own AI receptionist is set up around your business: opening hours, services, bookings and how calls are passed to your staff.
Where Russian-language phone answering helps
When a Russian-speaking caller can book, ask or leave a message in Russian, the call is quicker for them and clearer for your team.
Medical clinics
Book, move and cancel appointments in Russian, and take repeat requests or messages for the practice team. The receptionist handles admin only and passes anything clinical to your staff.
Dental practices
Patients can book a check-up, move an appointment or ask about opening hours in Russian, and your front desk gets a summary in English.
Tutoring, music and after-school classes
Parents can ask about class times, book a trial lesson or leave a message for a teacher in Russian or English.
Real estate
Buyers and tenants can book a viewing or an appraisal and leave their details in Russian, and your agent gets the summary before calling back.
Beauty salons
Clients can book, move or cancel an appointment in Russian while your team keeps working on the client in the chair.
How we set up your Russian AI receptionist
Three steps. We do the heavy lifting.
Tell us about your callers
Which languages they speak, what they call about, and what a good call ends with: a booking, a message or a transfer.
We build and test it in Russian
Your greeting, hours, services and booking rules in English and Russian, tested on calls with your own names and places.
Go live on your number
Forward your existing number. Every call comes with a transcript and summary, and we keep improving it.
What makes Russian-language calls different?
Speaking Russian well on the phone takes more than translating English sentences.
One standard Russian voice
Natalia speaks standard Russian. There are no regional voices. Callers with other accents can talk to Natalia, and we test with your own callers before go-live.
Вы, and name with patronymic
Russian has a polite "Вы" and an informal "ты", and a business is expected to use "Вы" with callers it does not know. The receptionist uses "Вы" by default. Older callers may give a first name with a patronymic, such as Ирина Петровна, and the receptionist can address them that way.
One name, several Latin spellings
A Cyrillic name can be written in Latin letters in several ways: Юлия can be Yulia, Iuliia or Julia. Your team gets the summary in English with the name as the caller said it, so check the spelling against your records before you call back.
Dates that change their endings
Russian numbers and months change form in a sentence, so 22 October is said "двадцать второго октября". Phone numbers are usually said in groups, not digit by digit. A phone number spoken in Russian was transcribed correctly in our tests, and the receptionist confirms every booking with the weekday and the date in full.
An example call in Russian
A patient books a dental appointment and the agent confirms her phone number. Illustrative example, not a recording.
Caller
Здравствуйте. Я хотела бы записаться к стоматологу на осмотр.
Hello. I'd like to book a check-up with the dentist.
Natalia
Здравствуйте. Конечно, я Вас запишу. Вам удобно в четверг, двадцать второго октября, в два часа дня?
Hello. Of course, I'll book you in. Does Thursday 22 October at two in the afternoon suit you?
Caller
Да, подходит.
Yes, that suits me.
Natalia
Отлично. Как Вас зовут, и по какому номеру с Вами можно связаться?
Great. What is your name, and which number can we reach you on?
Caller
Ирина Смирнова. Мой номер ноль четыре один два, триста сорок пять, шестьсот семьдесят восемь.
Irina Smirnova. My number is 0412 345 678.
Natalia
Спасибо. Повторяю номер: ноль, четыре, один, два, три, четыре, пять, шесть, семь, восемь. Всё верно?
Thank you. Let me repeat the number: 0 4 1 2 3 4 5 6 7 8. Is that right?
Caller
Да, верно.
Yes, that's right.
Natalia
Спасибо, Ирина. Вы записаны на четверг, двадцать второго октября, на два часа дня. Я передам информацию нашей команде. Всего доброго!
Thank you, Irina. You're booked in for Thursday 22 October at 2pm. I'll pass the details to our team. Take care!
What the AI can handle
- Answers calls in English and Russian
- Books, moves and cancels appointments when connected to your calendar
- Answers common questions from your business information
- Takes messages and sends a call summary to your team
- Transfers a caller to your staff when they need a person
- Covers after-hours and busy periods
Regulated industries
For health, aged care, legal, financial and immigration businesses the agent handles admin enquiries only: bookings, opening hours, directions and messages. It does not give medical, legal or financial advice in Russian or English. Those questions go to your qualified staff.
Pay for talk time only
Russian calls cost the same per minute as English. Load credit once, it never expires, and every plan has a 30-day money-back guarantee.
See full pricing- New Zealand
- 95c to 77c a minute
- Plus GST, from $500 of credit
- Australia
- 95c to 71c a minute
- In AUD, from A$500 of credit
Plus $130 a month for the platform. The more credit you load, the less each minute costs.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
$253,000 saved in one year, by no one being pulled off their work to answer phones.
Every call used to cost someone about 25 minutes: the call itself, then getting back into their work. Across the team that added up to more than 1,650 hours a year. Now their AI receptionist answers every call.
- 4,000 calls answered in a year
- 1,650+ hours of team time back
- <1 sec to answer, every time
Every call answered, every booking captured
AI receptionistCalls answered, messages passed, transfers made
GML Lawyers' AI receptionist answers inbound calls, takes and passes messages to the right person, and transfers callers within their existing VoIP system.
Bookings taken while hands are full
While the stylists are mid-colour, the AI receptionist answers, books the appointment, and texts the client a confirmation. No ringing phone, no lost chair.
Switch off, let the AI hold the phone
Start delegating the admin to AI and get your time back. Your receptionist answers every call, books the job, and passes only the urgent ones to you.
Russian AI receptionist: common questions
Which Russian accents does the AI receptionist speak?
One: Natalia has a standard Russian female voice. There are no regional voices. Callers with other accents can talk to Natalia too, and before go-live we run test calls with your own callers so you can hear how it handles them.
Can callers switch between English and Russian?
Yes. The receptionist hears Russian and English in the same call. Callers can switch back and forth as often as they like and the agent follows, replying in the language they last used.
Does it understand phone numbers spoken in Russian?
Yes. A phone number spoken in Russian, in the usual groups of digits, was transcribed correctly in our tests. The receptionist also confirms key details with the caller before saving them.
Does it use the polite "Вы"?
Yes. The receptionist uses "Вы" with every caller by default, which is what Russian speakers expect from a business. If a caller gives their first name and patronymic, it can address them that way.
Can I try a Russian demo now?
Yes. Talk to the Russian agent on this page, in your browser. Calls run for up to four minutes.
Can we keep our 1300 or 1800 number?
Yes. You keep your number and forward calls to the AI receptionist, all the time or only when you are busy, do not answer or are closed. A mobile number can forward the same way. You do not need a new number.
Can it transfer calls to our staff and send a summary?
Yes. It can put a caller through to a staff member's mobile when they need a person, and it sends a summary of every call to your team, with the transcript in your portal.
Can it give medical, legal or financial advice in Russian?
No. In regulated industries the agent handles admin only: bookings, opening hours, directions and messages. Anything that needs advice goes to your qualified staff.
Does a Russian receptionist cost more than English?
No. Russian calls are charged at the same per-minute rate as English, from 95c a minute down to 77c in New Zealand and 71c in Australia. Credit never expires and every plan has a 30-day money-back guarantee.
Where is call data stored?
Transcripts, call records, contact details and billing are stored in Sydney. The live audio, recording files, speech processing and the language model run offshore. We meet cross-border accountability requirements through documented arrangements with our voice infrastructure partner.
Ready to welcome more Russian-speaking customers?
Tell us what your customers usually call about, and we will show you how a Russian-speaking AI receptionist would handle those calls.
- Answers in Russian and English, around the clock
- Built around your services, hours and booking rules
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
