Polski
Polish AI Receptionist
Give your Polish-speaking customers a helpful answer, even when your team is busy. Our AI receptionist answers in Polish or English, books appointments and jobs, takes messages and puts callers through to your staff when they need a person.
- Speaks Polish and English
- Answers 24/7
Polish call
KasiaPolish accentCaller
Dzień dobry, dzwonię w sprawie wyceny. Cieknie mi kran w kuchni.
Good morning, I'm calling about a quote. My kitchen tap is leaking.
Kasia
Dzień dobry. Oczywiście, chętnie pomogę. Jaki jest adres?
Good morning. Of course, I'm happy to help. What is the address?
Caller
Queen Street dwanaście, w Hamilton.
12 Queen Street, in Hamilton.
What is a Polish AI receptionist?
A Polish AI receptionist answers your business phone in Polish or English, so customers can book a job, ask a question or leave a message in the language they are most comfortable with.
Waboom AI offers Kasia, a standard Polish voice, with call handling set up around your business. Built for businesses across New Zealand and Australia.
Answering and making calls for businesses across New Zealand and Australia
Try our Polish AI receptionist
Talk to Kasia in English or Polish. Ask for Polish, or simply start speaking it, and she switches with you.
Multilingual receptionistKasia
Polish accent
Start in English, then ask her to speak Polish.
Your own AI receptionist is set up around your business: opening hours, services, bookings and how calls are passed to your staff.
Where Polish-language phone answering helps
When a Polish-speaking caller hears a polite answer in Polish, booking a job, asking a question or leaving a message is simpler for them and for your team.
Builders and trades
Take quote requests and job bookings in Polish, with the address, the job and a good time to call written down so your team can call back ready.
Physio and allied health
Book, move and cancel appointments in Polish and take messages for the practice team. The receptionist handles admin only and passes anything clinical to your staff.
Property management
Tenants can report a maintenance issue, book an inspection or leave a message for their property manager in Polish, and your team gets the details in English.
Delis and specialty food shops
Customers can ask about opening hours and stock, or place an order to collect, in Polish or English while your staff serve the people at the counter.
How we set up your Polish AI receptionist
Three steps. We do the heavy lifting.
Tell us about your callers
Which languages they speak, what they call about, and what a good call ends with: a booking, a message or a transfer.
We build and test it in Polish
Your greeting, hours, services and booking rules in English and Polish, tested on calls with your own names and places.
Go live on your number
Forward your existing number. Every call comes with a transcript and summary, and we keep improving it.
What makes Polish-language calls different?
Speaking Polish well on the phone takes more than translating English sentences.
One standard Polish voice
Kasia speaks standard Polish. There are no regional voices, such as Silesian or Kashubian. Callers with regional accents can talk to Kasia, and we test with your own callers before go-live.
Pan and Pani
Polite Polish uses the third person: "Czy Pani pasuje wtorek?" means "Does Tuesday suit you, madam?". A business is expected to use Pan or Pani with callers it does not know. The receptionist does this by default, and we can change it to first names if that suits your business.
Letters and endings in names
Polish names use letters like ł, ś, ż and ę, and many surnames change with gender, such as Kowalski and Kowalska. These letters are often dropped in English systems. Your team gets the summary in English with the name as the caller gave it, so you can match it to your records.
The leading zero
In our tests the listening model dropped a leading zero from a phone number spoken in Polish. So Kasia reads every number back digit by digit, starting with the zero, and asks the caller to confirm before saving it.
An example call in Polish
A customer asks a plumber for a quote and the agent reads his phone number back with its leading zero. Illustrative example, not a recording.
Caller
Dzień dobry, dzwonię w sprawie wyceny. Cieknie mi kran w kuchni.
Good morning, I'm calling about a quote. My kitchen tap is leaking.
Kasia
Dzień dobry. Oczywiście, chętnie pomogę. Jaki jest adres?
Good morning. Of course, I'm happy to help. What is the address?
Caller
Queen Street dwanaście, w Hamilton.
12 Queen Street, in Hamilton.
Kasia
Dziękuję. Kiedy możemy do Pana oddzwonić i pod jaki numer?
Thank you. When can we call you back, and on which number?
Caller
Po południu mi pasuje. Numer to zero dwa jeden, cztery pięć sześć, siedem osiem dziewięć.
The afternoon suits me. The number is 021 456 789.
Kasia
Dziękuję. Powtórzę numer: zero, dwa, jeden, cztery, pięć, sześć, siedem, osiem, dziewięć. Czy to się zgadza?
Thank you. Let me repeat the number: 0 2 1 4 5 6 7 8 9. Is that correct?
Caller
Tak, zgadza się. Nazywam się Tomasz Nowak.
Yes, that's right. My name is Tomasz Nowak.
Kasia
Dziękuję, panie Tomaszu. Przekażę zgłoszenie naszemu zespołowi, a fachowiec oddzwoni do Pana po południu. Do usłyszenia!
Thank you, Tomasz. I'll pass the request to our team, and the tradesperson will call you back in the afternoon. Goodbye!
What the AI can handle
- Answers calls in English and Polish
- Books, moves and cancels appointments when connected to your calendar
- Answers common questions from your business information
- Takes messages and sends a call summary to your team
- Transfers a caller to your staff when they need a person
- Covers after-hours and busy periods
Regulated industries
For health, aged care, legal, financial and immigration businesses the agent handles admin enquiries only: bookings, opening hours, directions and messages. It does not give medical, legal or financial advice in Polish or English. Those questions go to your qualified staff.
Pay for talk time only
Polish calls cost the same per minute as English. Load credit once, it never expires, and every plan has a 30-day money-back guarantee.
See full pricing- New Zealand
- 95c to 77c a minute
- Plus GST, from $500 of credit
- Australia
- 95c to 71c a minute
- In AUD, from A$500 of credit
Plus $130 a month for the platform. The more credit you load, the less each minute costs.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
$253,000 saved in one year, by no one being pulled off their work to answer phones.
Every call used to cost someone about 25 minutes: the call itself, then getting back into their work. Across the team that added up to more than 1,650 hours a year. Now their AI receptionist answers every call.
- 4,000 calls answered in a year
- 1,650+ hours of team time back
- <1 sec to answer, every time
Every call answered, every booking captured
AI receptionistCalls answered, messages passed, transfers made
GML Lawyers' AI receptionist answers inbound calls, takes and passes messages to the right person, and transfers callers within their existing VoIP system.
Bookings taken while hands are full
While the stylists are mid-colour, the AI receptionist answers, books the appointment, and texts the client a confirmation. No ringing phone, no lost chair.
Switch off, let the AI hold the phone
Start delegating the admin to AI and get your time back. Your receptionist answers every call, books the job, and passes only the urgent ones to you.
Polish AI receptionist: common questions
Which Polish accents does the AI receptionist speak?
One: Kasia has a standard Polish female voice. There are no regional voices, such as Silesian or Kashubian. Callers with other accents can talk to Kasia too, and before go-live we run test calls with your own callers so you can hear how it handles them.
Can callers switch between English and Polish?
Yes. The receptionist switches to Polish when a caller asks for it or starts speaking Polish, and back to English the same way. It is easiest to follow when each sentence stays in one language, so it confirms key details before saving them.
Does it understand phone numbers spoken in Polish?
Mostly, yes. In our tests a leading zero was dropped, so Kasia reads every number back to the caller, including the leading zero, and asks them to confirm before saving it. Any mistake gets fixed on the call.
Does it use Pan and Pani?
Yes. The receptionist addresses callers as Pan or Pani by default, which is what Polish speakers expect from a business. If first names suit your business better, we can set it up that way.
Can I try a Polish demo now?
Yes. Talk to the Polish agent on this page, in your browser. Calls run for up to four minutes.
Can we keep our 1300 or 1800 number?
Yes. You keep your number and forward calls to the AI receptionist, all the time or only when you are busy, do not answer or are closed. A mobile number can forward the same way. You do not need a new number.
Can it transfer calls to our staff and send a summary?
Yes. It can put a caller through to a staff member's mobile when they need a person, and it sends a summary of every call to your team, with the transcript in your portal.
Can it give medical, legal or financial advice in Polish?
No. In regulated industries the agent handles admin only: bookings, opening hours, directions and messages. Anything that needs advice goes to your qualified staff.
Does a Polish receptionist cost more than English?
No. Polish calls are charged at the same per-minute rate as English, from 95c a minute down to 77c in New Zealand and 71c in Australia. Credit never expires and every plan has a 30-day money-back guarantee.
Where is call data stored?
Transcripts, call records, contact details and billing are stored in Sydney. The live audio, recording files, speech processing and the language model run offshore. We meet cross-border accountability requirements through documented arrangements with our voice infrastructure partner.
Ready to welcome more Polish-speaking customers?
Tell us what your customers usually call about, and we will show you how a Polish-speaking AI receptionist would handle those calls.
- Answers in Polish and English, around the clock
- Built around your services, hours and booking rules
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
