Português
Portuguese AI Receptionist
Give your Portuguese-speaking customers a helpful answer, even when your team is busy. Our AI receptionist speaks Brazilian or European Portuguese, books appointments, follows callers who switch to English and puts callers through to your staff when they need a person.
- Speaks Portuguese and English
- Brazilian and European Portuguese voices
- Answers 24/7
Portuguese call
AnaBrazilian Portuguese accent
InêsEuropean Portuguese accentCaller
Oi, boa tarde. Eu queria agendar um corte de cabelo para esta semana.
Hi, good afternoon. I'd like to book a haircut for this week.
Ana
Boa tarde! Claro. Temos horário na quinta-feira às dez da manhã ou no sábado às duas da tarde. Qual fica melhor para você?
Good afternoon! Of course. We have Thursday at 10am or Saturday at 2pm. Which suits you better?
Caller
Sábado às duas, por favor.
Saturday at two, please.
What is a Portuguese AI receptionist?
A Portuguese AI receptionist answers your business phone in Portuguese or English, so customers can ask questions, book appointments and leave messages without waiting for a staff member.
Waboom AI offers two agents: Ana with a Brazilian accent and Inês with a European Portuguese accent from Portugal. Call handling is set up around your business. Built for businesses across New Zealand and Australia.
Answering and making calls for businesses across New Zealand and Australia
Try our Portuguese AI receptionists
Hear the difference between Brazilian and European Portuguese. Talk to Ana or Inês in English or Portuguese, and switch back and forth during the call: they follow you.
Multilingual receptionistAna
Brazilian Portuguese accent
Ask her in Portuguese, then switch to English.
Multilingual receptionistInês
European Portuguese accent
Start in English, then switch to Portuguese.
Your own AI receptionist is set up around your business: opening hours, services, bookings and how calls are passed to your staff.
Where Portuguese-language phone answering helps
When a Portuguese-speaking caller is answered in Portuguese, booking, asking a question or reporting a problem is quicker and clearer for everyone.
English schools and education providers
Answer enquiries from Portuguese-speaking students and their families about courses, start dates, enrolment steps and campus details, at any hour. The receptionist books a call with your admissions team and sends them a summary in English.
Beauty and hair salons
Clients can book, move or cancel an appointment in Portuguese, and ask about services and opening hours. Every booking is passed to your team with the client's name and number.
Trades and cleaning services
Take job and quote requests while your team is on site: address, the work needed and a good time to visit. Your office gets every job in English.
Property management
Tenants can report a repair, ask about rent or book a viewing in Portuguese. The receptionist records the details and passes urgent maintenance to your property manager.
Accountants and professional services
Book appointments, answer questions about opening hours and documents to bring, and take messages in Portuguese. Anything that needs advice goes to your qualified staff.
How we set up your Portuguese AI receptionist
Three steps. We do the heavy lifting.
Tell us about your callers
Which languages they speak, what they call about, and what a good call ends with: a booking, a message or a transfer.
We build and test it in Portuguese
Your greeting, hours, services and booking rules in English and Portuguese, tested on calls with your own names and places.
Go live on your number
Forward your existing number. Every call comes with a transcript and summary, and we keep improving it.
What makes Portuguese-language calls different?
Speaking Portuguese well on the phone takes more than translating English sentences.
Brazilian and European Portuguese voices
Ana speaks with a Brazilian accent and Inês with a European accent from Portugal. The two sound quite different, so you can choose the voice your callers will find most natural. There is no Angolan, Mozambican, Cape Verdean or Timorese voice on this page. Callers with those accents can still talk to the receptionist, and we run test calls with your own callers before go-live.
Você, o senhor and a senhora
In Brazil "você" is the everyday polite form, with "o senhor" or "a senhora" for older or more formal callers. In Portugal "você" can sound abrupt, so Inês uses "o senhor" or "a senhora" or the caller's name, and keeps "tu" for people who invite it. We set the register to suit your customers: formal for a clinic or accountant, warmer for a salon or school.
Different everyday words
Brazilian and European Portuguese use different words for common things. A mobile phone is "celular" in Brazil and "telemóvel" in Portugal, and booking is often "agendar" in Brazil and "marcar" in Portugal. Grammar differs too: "estou fazendo" in Brazil, "estou a fazer" in Portugal. Each agent uses the words of her own variety.
Numbers, names and English words
Brazilians often say "meia" instead of "seis" for the number six when reading out a phone number, and the receptionist reads every number back so the caller can confirm it. Many Portuguese speakers give several names and two surnames, such as Maria Fernanda Souza Lima, and the full name is recorded as given. Callers often use English for suburbs, street names and words like "bond" or "booking", and can switch back and forth between the languages.
An example call in Portuguese
A Brazilian client books a haircut at a salon and Ana reads her number back. Illustrative example, not a recording.
Caller
Oi, boa tarde. Eu queria agendar um corte de cabelo para esta semana.
Hi, good afternoon. I'd like to book a haircut for this week.
Ana
Boa tarde! Claro. Temos horário na quinta-feira às dez da manhã ou no sábado às duas da tarde. Qual fica melhor para você?
Good afternoon! Of course. We have Thursday at 10am or Saturday at 2pm. Which suits you better?
Caller
Sábado às duas, por favor.
Saturday at two, please.
Ana
Perfeito. Pode me passar o seu nome e um número de celular?
Perfect. Could you give me your name and a mobile number?
Caller
Meu nome é Juliana Costa. O número é zero quatro um dois, três quatro cinco, meia sete oito.
My name is Juliana Costa. The number is 0412 345 678.
Ana
Vou confirmar: zero quatro um dois, três quatro cinco, meia sete oito. Está certo?
Let me confirm: 0412 345 678. Is that right?
Caller
Isso, está certo.
Yes, that's right.
Ana
Pronto, Juliana. Seu corte está marcado para sábado às duas da tarde. Obrigada e até sábado!
All done, Juliana. Your haircut is booked for Saturday at 2pm. Thank you, see you on Saturday!
What the AI can handle
- Answers calls in English and Portuguese
- Books, moves and cancels appointments when connected to your calendar
- Answers common questions from your business information
- Takes messages and sends a call summary to your team
- Transfers a caller to your staff when they need a person
- Covers after-hours and busy periods
Regulated industries
For health, aged care, legal, financial and immigration businesses the agent handles admin enquiries only: bookings, opening hours, directions and messages. It does not give medical, legal or financial advice in Portuguese or English. Those questions go to your qualified staff.
Pay for talk time only
Portuguese calls cost the same per minute as English. Load credit once, it never expires, and every plan has a 30-day money-back guarantee.
See full pricing- New Zealand
- 95c to 77c a minute
- Plus GST, from $500 of credit
- Australia
- 95c to 71c a minute
- In AUD, from A$500 of credit
Plus $130 a month for the platform. The more credit you load, the less each minute costs.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
$253,000 saved in one year, by no one being pulled off their work to answer phones.
Every call used to cost someone about 25 minutes: the call itself, then getting back into their work. Across the team that added up to more than 1,650 hours a year. Now their AI receptionist answers every call.
- 4,000 calls answered in a year
- 1,650+ hours of team time back
- <1 sec to answer, every time
Every call answered, every booking captured
AI receptionistCalls answered, messages passed, transfers made
GML Lawyers' AI receptionist answers inbound calls, takes and passes messages to the right person, and transfers callers within their existing VoIP system.
Bookings taken while hands are full
While the stylists are mid-colour, the AI receptionist answers, books the appointment, and texts the client a confirmation. No ringing phone, no lost chair.
Switch off, let the AI hold the phone
Start delegating the admin to AI and get your time back. Your receptionist answers every call, books the job, and passes only the urgent ones to you.
Portuguese AI receptionist: common questions
Which Portuguese accents does the AI receptionist speak?
Two: Ana has a Brazilian accent and Inês a European Portuguese accent from Portugal. There is no Angolan, Mozambican, Cape Verdean or Timorese voice yet. Before go-live we run test calls with your own callers so you can hear how it handles their accent.
Can callers switch between English and Portuguese?
Yes. The receptionist hears Portuguese and English in the same call. Callers can switch back and forth as often as they like and the agent follows, replying in the language they last used.
Does it understand phone numbers spoken in Portuguese?
Yes. A phone number spoken in Portuguese was transcribed correctly in our tests, and Brazilian callers often say "meia" for six, so the receptionist reads numbers back to the caller before saving them, so any mistake gets fixed on the call.
Should we use Ana or Inês?
Choose the voice that matches most of your callers: Ana for Brazilian customers, Inês for customers from Portugal. Callers from either country can talk to both, and we test with your own callers before go-live. We also set the words and the form of address to match, such as "você" for Brazilian callers and "o senhor" or "a senhora" for callers from Portugal.
Can I try a Portuguese demo now?
Yes. Talk to the Portuguese agents on this page, in your browser. Calls run for up to four minutes.
Can we keep our 1300 or 1800 number?
Yes. You keep your number and forward calls to the AI receptionist, all the time or only when you are busy, do not answer or are closed. A mobile number can forward the same way. You do not need a new number.
Can it transfer calls to our staff and send a summary?
Yes. It can put a caller through to a staff member's mobile when they need a person, and it sends a summary of every call to your team, with the transcript in your portal.
Can it give medical, legal or financial advice in Portuguese?
No. In regulated industries the agent handles admin only: bookings, opening hours, directions and messages. Anything that needs advice goes to your qualified staff.
Does a Portuguese receptionist cost more than English?
No. Portuguese calls are charged at the same per-minute rate as English, from 95c a minute down to 77c in New Zealand and 71c in Australia. Credit never expires and every plan has a 30-day money-back guarantee.
Where is call data stored?
Transcripts, call records, contact details and billing are stored in Sydney. The live audio, recording files, speech processing and the language model run offshore. We meet cross-border accountability requirements through documented arrangements with our voice infrastructure partner.
Ready to welcome more Portuguese-speaking customers?
Tell us what your customers usually call about, and we will show you how a Portuguese-speaking AI receptionist would handle those calls.
- Answers in Portuguese and English, around the clock
- Built around your services, hours and booking rules
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
