Italiano
Italian AI Receptionist
Give your Italian-speaking customers a helpful answer, even when your team is busy. Our AI receptionist answers in Italian or English, books tables and appointments and puts callers through to your staff when they need a person.
- Speaks Italian and English
- Answers 24/7
Italian call
GiuliaStandard Italian accentCaller
Buonasera, vorrei prenotare un tavolo per sabato sera, per sei persone.
Good evening, I'd like to book a table for Saturday evening, for six people.
Giulia
Buonasera, certo. A che ora preferisce?
Good evening, of course. What time would you prefer?
Caller
Verso le sette e mezza, se possibile.
Around half past seven, if possible.
What is an Italian AI receptionist?
An Italian AI receptionist answers your business phone in Italian or English, so customers, families and travellers can book, ask a question or leave a message without waiting for a staff member.
Waboom AI offers Giulia, a Standard Italian voice, with call handling set up around your business. Built for businesses across New Zealand and Australia.
Answering and making calls for businesses across New Zealand and Australia
Try our Italian AI receptionist
Talk to Giulia in English or Italian. Switch back and forth during the call and she follows you.
Multilingual receptionistGiulia
Standard Italian accent
Start in English, then switch to Italian.
Your own AI receptionist is set up around your business: opening hours, services, bookings and how calls are passed to your staff.
Where Italian-language phone answering helps
For businesses that look after Italian-speaking customers, families and travellers, an answer in Italian makes the call easier for everyone.
Restaurants, delis and cafés
Table bookings, catering orders and function enquiries in Italian or English, with dietary notes and a callback number written down before your team picks up the job.
Aged care and home care
Residents' families and older callers can book a visit, ask about opening hours or leave a message for a staff member in Italian, and your team gets a summary in English.
Tourism and accommodation
Travellers and working holiday makers can book a tour or a room, change dates or ask for directions in Italian, often from the road.
Builders and trades
Take quote requests and job bookings in Italian, with the address, the job and a good time to call written down so your team can call back ready.
How we set up your Italian AI receptionist
Three steps. We do the heavy lifting.
Tell us about your callers
Which languages they speak, what they call about, and what a good call ends with: a booking, a message or a transfer.
We build and test it in Italian
Your greeting, hours, services and booking rules in English and Italian, tested on calls with your own names and places.
Go live on your number
Forward your existing number. Every call comes with a transcript and summary, and we keep improving it.
What makes Italian-language calls different?
Speaking Italian well on the phone takes more than translating English sentences.
Standard Italian, not dialect
Giulia speaks Standard Italian. There are no regional or dialect voices, such as Sicilian, Calabrian, Neapolitan or Venetian. If many of your callers speak a dialect, we test with them before go-live.
Lei and tu
Italian callers expect the polite "Lei" from a business they do not know, and older callers especially. The receptionist uses "Lei" by default. A casual café or surf school can choose the friendly "tu", and we review the tone with you before go-live.
The leading zero
Italian speakers group phone numbers in pairs or threes, such as "zero ventuno" for 021. In our tests the listening model dropped a leading zero, so Giulia reads every number back digit by digit, starting with the zero, and asks the caller to confirm before saving it.
Spelling names the Italian way
Italians spell with city names, such as "A come Ancona, B come Bologna", and the letters J, K, W, X and Y are foreign letters with their own names, such as "i lunga" and "doppia vu". The receptionist follows spelling given this way and confirms the name before passing it to your team.
An example call in Italian
A customer books a restaurant table and the agent reads the phone number back with its leading zero. Illustrative example, not a recording.
Caller
Buonasera, vorrei prenotare un tavolo per sabato sera, per sei persone.
Good evening, I'd like to book a table for Saturday evening, for six people.
Giulia
Buonasera, certo. A che ora preferisce?
Good evening, of course. What time would you prefer?
Caller
Verso le sette e mezza, se possibile.
Around half past seven, if possible.
Giulia
Perfetto, sabato alle sette e mezza di sera, per sei persone. Mi lascia un nome e un numero di telefono?
Perfect, Saturday at 7:30pm for six people. Could you leave me a name and a phone number?
Caller
Rossi. Il numero è zero ventuno, quattro cinque sei, sette otto nove.
Rossi. The number is 021 456 789.
Giulia
Grazie. Ripeto il numero: zero, due, uno, quattro, cinque, sei, sette, otto, nove. È corretto?
Thank you. Let me repeat the number: 0 2 1 4 5 6 7 8 9. Is that correct?
Caller
Sì, esatto. Ah, una di noi è celiaca.
Yes, exactly. Oh, one of us has coeliac disease.
Giulia
Grazie per avermelo detto, lo segno sulla prenotazione così la cucina è informata. A sabato, e buona serata!
Thanks for letting me know, I'll note it on the booking so the kitchen knows. See you on Saturday, and have a good evening!
What the AI can handle
- Answers calls in English and Italian
- Books, moves and cancels appointments when connected to your calendar
- Answers common questions from your business information
- Takes messages and sends a call summary to your team
- Transfers a caller to your staff when they need a person
- Covers after-hours and busy periods
Regulated industries
For health, aged care, legal, financial and immigration businesses the agent handles admin enquiries only: bookings, opening hours, directions and messages. It does not give medical, legal or financial advice in Italian or English. Those questions go to your qualified staff.
Pay for talk time only
Italian calls cost the same per minute as English. Load credit once, it never expires, and every plan has a 30-day money-back guarantee.
See full pricing- New Zealand
- 95c to 77c a minute
- Plus GST, from $500 of credit
- Australia
- 95c to 71c a minute
- In AUD, from A$500 of credit
Plus $130 a month for the platform. The more credit you load, the less each minute costs.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
$253,000 saved in one year, by no one being pulled off their work to answer phones.
Every call used to cost someone about 25 minutes: the call itself, then getting back into their work. Across the team that added up to more than 1,650 hours a year. Now their AI receptionist answers every call.
- 4,000 calls answered in a year
- 1,650+ hours of team time back
- <1 sec to answer, every time
Every call answered, every booking captured
AI receptionistCalls answered, messages passed, transfers made
GML Lawyers' AI receptionist answers inbound calls, takes and passes messages to the right person, and transfers callers within their existing VoIP system.
Bookings taken while hands are full
While the stylists are mid-colour, the AI receptionist answers, books the appointment, and texts the client a confirmation. No ringing phone, no lost chair.
Switch off, let the AI hold the phone
Start delegating the admin to AI and get your time back. Your receptionist answers every call, books the job, and passes only the urgent ones to you.
Italian AI receptionist: common questions
Which Italian accents does the AI receptionist speak?
One: Giulia has a Standard Italian female voice. There are no regional or dialect voices. Callers with regional accents can talk to Giulia, and before go-live we run test calls with your own callers so you can hear how it handles their accent.
Can callers switch between English and Italian?
Yes. The receptionist hears Italian and English in the same call. Callers can switch back and forth as often as they like and the agent follows, replying in the language they last used.
Does it understand phone numbers spoken in Italian?
Mostly, yes. In our tests a leading zero was dropped, so Giulia reads every number back to the caller, including the leading zero, and asks them to confirm before saving it. Any mistake gets fixed on the call.
Does it understand Italian dialects?
It is built for Standard Italian. Regional accents and dialects such as Sicilian or Calabrian have not been tested yet. If many of your callers use a dialect, we test with them before go-live.
Can I try an Italian demo now?
Yes. Talk to the Italian agent on this page, in your browser. Calls run for up to four minutes.
Can we keep our 1300 or 1800 number?
Yes. You keep your number and forward calls to the AI receptionist, all the time or only when you are busy, do not answer or are closed. A mobile number can forward the same way. You do not need a new number.
Can it transfer calls to our staff and send a summary?
Yes. It can put a caller through to a staff member's mobile when they need a person, and it sends a summary of every call to your team, with the transcript in your portal.
Can it give medical, legal or financial advice in Italian?
No. In regulated industries the agent handles admin only: bookings, opening hours, directions and messages. Anything that needs advice goes to your qualified staff.
Does an Italian receptionist cost more than English?
No. Italian calls are charged at the same per-minute rate as English, from 95c a minute down to 77c in New Zealand and 71c in Australia. Credit never expires and every plan has a 30-day money-back guarantee.
Where is call data stored?
Transcripts, call records, contact details and billing are stored in Sydney. The live audio, recording files, speech processing and the language model run offshore. We meet cross-border accountability requirements through documented arrangements with our voice infrastructure partner.
Ready to welcome more Italian-speaking customers?
Tell us what your customers usually call about, and we will show you how a Italian-speaking AI receptionist would handle those calls.
- Answers in Italian and English, around the clock
- Built around your services, hours and booking rules
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
