日本語
Japanese AI Receptionist
Give your Japanese-speaking guests and customers a courteous answer, even when your team is busy. Our AI receptionist answers in Japanese or English, handles enquiries, takes messages, books appointments and tours, and puts callers through to your staff.
- Speaks Japanese and English
- Answers 24/7
Japanese call
YukiStandard Japanese accentCaller
もしもし、来週のミルフォード・サウンドのツアーを予約したいのですが。
Hello, I'd like to book next week's Milford Sound tour.
Yuki
お電話ありがとうございます。かしこまりました。ご希望の日にちと人数を教えていただけますか。
Thank you for calling. Certainly. Could you tell me the date you'd like and how many people?
Caller
水曜日に大人二名でお願いします。
Wednesday, for two adults, please.
What is a Japanese AI receptionist?
A Japanese AI receptionist answers your business phone in Japanese or English, so callers can ask a question, make a booking or leave a message without waiting for a staff member.
Waboom AI's Japanese receptionist is Yuki, who speaks polite standard Japanese and follows callers who switch between Japanese and English during the call. Call handling is set up around your business, with handover to your staff and booking through your own workflows. Built for businesses across New Zealand and Australia.
Answering and making calls for businesses across New Zealand and Australia
Try our Japanese AI receptionist
Talk to Yuki in English or Japanese. Switch back and forth during the call and she follows you.
Multilingual receptionistYuki
Standard Japanese accent
Start in English, then switch to Japanese.
Your own AI receptionist is set up around your business: opening hours, services, bookings and how calls are passed to your staff.
Where Japanese-language phone answering helps
When a Japanese-speaking caller is answered in polite Japanese, making a booking or asking a question is easier for them and for your team.
Tours, ski fields and activities
Tour times, lift and lesson bookings, pick-up points, weather updates you approve, and golf tee times. The receptionist takes the booking in Japanese and follows the caller if they switch to English for a place name.
Hotels, lodges and restaurants
Room and table bookings, check-in times, directions and approved menu questions, answered in Japanese during a busy service or overnight.
Homestays and education
Students, parents and agents asking about courses, intakes and homestay arrangements. The receptionist answers the approved questions and books a call with your student team.
Real estate
Buyers and investors asking about listings and viewings. The receptionist takes the property address and contact details and books a viewing or a callback from the agent.
How we set up your Japanese AI receptionist
Three steps. We do the heavy lifting.
Tell us about your callers
Which languages they speak, what they call about, and what a good call ends with: a booking, a message or a transfer.
We build and test it in Japanese
Your greeting, hours, services and booking rules in English and Japanese, tested on calls with your own names and places.
Go live on your number
Forward your existing number. Every call comes with a transcript and summary, and we keep improving it.
What makes Japanese-language calls different?
Speaking Japanese well on the phone takes more than translating English sentences.
A standard Japanese voice
Yuki speaks standard Japanese (標準語), the form callers from every region of Japan know. There is no regional voice, such as a Kansai accent. Before go-live we run test calls with your own callers so you can hear how it handles their speech.
Keigo by default
Yuki speaks polite Japanese in the です・ます form and uses honorifics such as 様 when addressing callers. We can adjust the greeting and the level of formality to suit a hotel, a ski school or a real estate agency.
Japanese and English in the same call
Callers often switch to English for a street name, a tour name or a booking reference, or say a place like Queenstown as クイーンズタウン. The receptionist hears both languages in the same call and follows the caller back and forth. We test your own place names and product names before go-live.
Names and written messages
Japanese callers usually give their family name first, and the same kanji can be read several ways. We set the receptionist to confirm the name and how it is read. When it writes Japanese, it uses kanji and kana, never romaji.
An example call in Japanese
A caller books a Milford Sound day tour from Queenstown for two adults. Illustrative example, not a recording.
Caller
もしもし、来週のミルフォード・サウンドのツアーを予約したいのですが。
Hello, I'd like to book next week's Milford Sound tour.
Yuki
お電話ありがとうございます。かしこまりました。ご希望の日にちと人数を教えていただけますか。
Thank you for calling. Certainly. Could you tell me the date you'd like and how many people?
Caller
水曜日に大人二名でお願いします。
Wednesday, for two adults, please.
Yuki
水曜日、大人二名様ですね。朝八時出発のツアーにお席がございます。お名前を伺ってもよろしいでしょうか。
Wednesday, two adults. There are seats on the tour leaving at 8am. May I have your name?
Caller
佐藤です。佐藤健太です。
It's Sato. Kenta Sato.
Yuki
佐藤様、ありがとうございます。確認いたします。水曜日朝八時出発、大人二名様、佐藤健太様のお名前でよろしいでしょうか。
Thank you, Mr Sato. Let me confirm: Wednesday, leaving at 8am, two adults, under the name Kenta Sato. Is that correct?
Caller
はい、お願いします。
Yes, please.
Yuki
ご予約を承りました。当日はどうぞお気をつけてお越しください。
Your booking is confirmed. Please travel safely on the day.
What the AI can handle
- Answers calls in English and Japanese
- Books, moves and cancels appointments when connected to your calendar
- Answers common questions from your business information
- Takes messages and sends a call summary to your team
- Transfers a caller to your staff when they need a person
- Covers after-hours and busy periods
Regulated industries
For health, aged care, legal, financial and immigration businesses the agent handles admin enquiries only: bookings, opening hours, directions and messages. It does not give medical, legal or financial advice in Japanese or English. Those questions go to your qualified staff.
Pay for talk time only
Japanese calls cost the same per minute as English. Load credit once, it never expires, and every plan has a 30-day money-back guarantee.
See full pricing- New Zealand
- 95c to 77c a minute
- Plus GST, from $500 of credit
- Australia
- 95c to 71c a minute
- In AUD, from A$500 of credit
Plus $130 a month for the platform. The more credit you load, the less each minute costs.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
$253,000 saved in one year, by no one being pulled off their work to answer phones.
Every call used to cost someone about 25 minutes: the call itself, then getting back into their work. Across the team that added up to more than 1,650 hours a year. Now their AI receptionist answers every call.
- 4,000 calls answered in a year
- 1,650+ hours of team time back
- <1 sec to answer, every time
Every call answered, every booking captured
AI receptionistCalls answered, messages passed, transfers made
GML Lawyers' AI receptionist answers inbound calls, takes and passes messages to the right person, and transfers callers within their existing VoIP system.
Bookings taken while hands are full
While the stylists are mid-colour, the AI receptionist answers, books the appointment, and texts the client a confirmation. No ringing phone, no lost chair.
Switch off, let the AI hold the phone
Start delegating the admin to AI and get your time back. Your receptionist answers every call, books the job, and passes only the urgent ones to you.
Japanese AI receptionist: common questions
Which Japanese accents does the AI receptionist speak?
One: Yuki speaks standard Japanese with a female voice. There is no regional voice, such as a Kansai accent. Before go-live we run test calls with your own callers so you can hear how it handles their speech.
Can callers switch between English and Japanese?
Yes. The receptionist hears Japanese and English in the same call. In our tests callers switched back and forth, and the agent followed them without being asked.
Does it understand phone numbers spoken in Japanese?
Yes. In our tests, phone numbers spoken in Japanese were transcribed correctly. The receptionist can still read a number back to the caller when your booking process needs that extra check.
Does it speak polite Japanese (keigo)?
Yes. It uses the polite です・ます form and honorifics such as 様 with every caller by default. We can adjust the greeting and the level of formality to suit your business.
Can I try a Japanese demo now?
Yes. Talk to the Japanese agent on this page, in your browser. Calls run for up to four minutes.
Can we keep our 1300 or 1800 number?
Yes. You keep your number and forward calls to the AI receptionist, all the time or only when you are busy, do not answer or are closed. A mobile number can forward the same way. You do not need a new number.
Can it transfer calls to our staff and send a summary?
Yes. It can put a caller through to a staff member's mobile when they need a person, and it sends a summary of every call to your team, with the transcript in your portal.
Can it give medical, legal or financial advice in Japanese?
No. In regulated industries the agent handles admin only: bookings, opening hours, directions and messages. Anything that needs advice goes to your qualified staff.
Does a Japanese receptionist cost more than English?
No. Japanese calls are charged at the same per-minute rate as English, from 95c a minute down to 77c in New Zealand and 71c in Australia. Credit never expires and every plan has a 30-day money-back guarantee.
Where is call data stored?
Transcripts, call records, contact details and billing are stored in Sydney. The live audio, recording files, speech processing and the language model run offshore. We meet cross-border accountability requirements through documented arrangements with our voice infrastructure partner.
Ready to welcome more Japanese-speaking customers?
Tell us what your customers usually call about, and we will show you how a Japanese-speaking AI receptionist would handle those calls.
- Answers in Japanese and English, around the clock
- Built around your services, hours and booking rules
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
