Bahasa Melayu
Malay AI Receptionist
Give your Malay-speaking customers a helpful answer, even when your team is busy. Our AI receptionist answers in Bahasa Melayu or English, follows callers who mix the two, books appointments and puts callers through to your staff when they need a person.
- Speaks Malay and English
- Answers 24/7
Malay call
NurulMalaysian Malay accentCaller
Hello, saya nak buat appointment untuk cuci gigi minggu depan, boleh?
Hello, I'd like to make an appointment for a teeth clean next week, is that possible?
Nurul
Boleh, Puan. Kami ada slot pada hari Selasa pukul sepuluh pagi atau hari Khamis pukul dua petang. Yang mana lebih sesuai?
Certainly. We have a slot on Tuesday at 10am or on Thursday at 2pm. Which suits you better?
Caller
Khamis pukul dua okay.
Thursday at 2 is fine.
What is a Malay AI receptionist?
A Malay AI receptionist answers your business phone in Bahasa Melayu or English, so customers, students and families can ask questions, book and leave messages without waiting for a staff member.
Waboom AI offers Nurul, a Malaysian Malay voice, with call handling set up around your business. Built for businesses across New Zealand and Australia.
Answering and making calls for businesses across New Zealand and Australia
Try our Malay AI receptionist
Talk to Nurul in English or Malay. Switch back and forth during the call, or mix the two the way many Malaysians do, and she follows you.
Multilingual receptionistNurul
Malaysian Malay accent
Ask her in Malay, then switch to English.
Your own AI receptionist is set up around your business: opening hours, services, bookings and how calls are passed to your staff.
Where Malay-language phone answering helps
For businesses that look after Malay-speaking customers, students and families, an answer in Bahasa Melayu makes a booking or a question feel easy.
Education and student services
Students and their parents can ask about courses, intake dates, accommodation and appointments in Malay, even when the call comes in from Malaysia outside your office hours. The receptionist takes the details and books a time with your student team, with a summary in English.
Halal restaurants and catering
Table bookings, catering orders for family events, opening hours and approved menu questions in Malay or English, while your kitchen keeps cooking.
Medical and dental clinics
Appointment requests, changes, opening hours and directions in Malay. Clinical questions go to your qualified staff, never to the AI.
Property management and rentals
Tenants and landlords can report a repair, book an inspection or leave a message for their property manager in Malay, with the address and a callback number written down.
Travel and tourism
Visitors from Malaysia can ask about tours, change a booking or check pick-up times in Malay, and the receptionist passes anything unusual to your team.
How we set up your Malay AI receptionist
Three steps. We do the heavy lifting.
Tell us about your callers
Which languages they speak, what they call about, and what a good call ends with: a booking, a message or a transfer.
We build and test it in Malay
Your greeting, hours, services and booking rules in English and Malay, tested on calls with your own names and places.
Go live on your number
Forward your existing number. Every call comes with a transcript and summary, and we keep improving it.
What makes Malay-language calls different?
Speaking Malay well on the phone takes more than translating English sentences.
Malaysian Malay, not Indonesian
Nurul speaks Malaysian Malay. Malay and Indonesian are close, but everyday words differ: a car is "kereta" in Malaysia and "mobil" in Indonesia. The receptionist uses Malaysian words and spelling. If most of your callers speak Indonesian, see our Indonesian page, which has its own agent.
Manglish is normal
Malaysians often mix English into Malay in the same sentence: "Saya nak buat appointment, boleh?" The listening model hears Malay and English together, so callers can talk the way they normally do, and the receptionist follows the language they use.
Encik, Puan and Cik
Malay callers expect polite titles: "Encik" for a man, "Puan" for a married woman and "Cik" for a younger or unmarried woman. Malay names often include "bin" or "binti" (son of, daughter of), so the receptionist uses the caller's given name with the title, such as "Puan Aminah", and records the full name as given.
Kosong for zero, petang for afternoon
Many Malaysians say "kosong" for zero when reading a phone number, and times come with a part of the day: "pukul tiga petang" is 3pm and "pukul lapan malam" is 8pm. Phone numbers spoken in Malay were transcribed correctly in our tests, and the receptionist reads booking times and numbers back to confirm.
An example call in Malay
A caller books a dental clean and the agent reads her number back. Illustrative example, not a recording.
Caller
Hello, saya nak buat appointment untuk cuci gigi minggu depan, boleh?
Hello, I'd like to make an appointment for a teeth clean next week, is that possible?
Nurul
Boleh, Puan. Kami ada slot pada hari Selasa pukul sepuluh pagi atau hari Khamis pukul dua petang. Yang mana lebih sesuai?
Certainly. We have a slot on Tuesday at 10am or on Thursday at 2pm. Which suits you better?
Caller
Khamis pukul dua okay.
Thursday at 2 is fine.
Nurul
Baik. Boleh saya dapatkan nama penuh dan nombor telefon Puan?
Good. May I have your full name and phone number?
Caller
Nama saya Siti Aminah binti Yusof. Nombor saya kosong empat satu dua, tiga empat lima, enam tujuh lapan.
My name is Siti Aminah binti Yusof. My number is 0412 345 678.
Nurul
Terima kasih, Puan Siti. Saya ulang nombor Puan: kosong empat satu dua, tiga empat lima, enam tujuh lapan. Betul?
Thank you, Siti. Let me repeat your number: 0412 345 678. Is that right?
Caller
Ya, betul.
Yes, that's right.
Nurul
Baik, temu janji Puan untuk cuci gigi pada hari Khamis pukul dua petang sudah ditempah. Terima kasih, jumpa nanti.
All set, your teeth clean is booked for Thursday at 2pm. Thank you, see you then.
What the AI can handle
- Answers calls in English and Malay
- Books, moves and cancels appointments when connected to your calendar
- Answers common questions from your business information
- Takes messages and sends a call summary to your team
- Transfers a caller to your staff when they need a person
- Covers after-hours and busy periods
Regulated industries
For health, aged care, legal, financial and immigration businesses the agent handles admin enquiries only: bookings, opening hours, directions and messages. It does not give medical, legal or financial advice in Malay or English. Those questions go to your qualified staff.
Pay for talk time only
Malay calls cost the same per minute as English. Load credit once, it never expires, and every plan has a 30-day money-back guarantee.
See full pricing- New Zealand
- 95c to 77c a minute
- Plus GST, from $500 of credit
- Australia
- 95c to 71c a minute
- In AUD, from A$500 of credit
Plus $130 a month for the platform. The more credit you load, the less each minute costs.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
$253,000 saved in one year, by no one being pulled off their work to answer phones.
Every call used to cost someone about 25 minutes: the call itself, then getting back into their work. Across the team that added up to more than 1,650 hours a year. Now their AI receptionist answers every call.
- 4,000 calls answered in a year
- 1,650+ hours of team time back
- <1 sec to answer, every time
Every call answered, every booking captured
AI receptionistCalls answered, messages passed, transfers made
GML Lawyers' AI receptionist answers inbound calls, takes and passes messages to the right person, and transfers callers within their existing VoIP system.
Bookings taken while hands are full
While the stylists are mid-colour, the AI receptionist answers, books the appointment, and texts the client a confirmation. No ringing phone, no lost chair.
Switch off, let the AI hold the phone
Start delegating the admin to AI and get your time back. Your receptionist answers every call, books the job, and passes only the urgent ones to you.
Malay AI receptionist: common questions
Which Malay accents does the AI receptionist speak?
One: Nurul has a Malaysian Malay female voice. It is not an Indonesian voice: Indonesian callers have their own page and agent. Before go-live we run test calls with your own callers so you can hear how it handles their accent.
Can callers switch between English and Malay?
Yes. The receptionist hears Malay and English in the same call. Callers can switch back and forth as often as they like and the agent follows, replying in the language they last used.
Does it understand phone numbers spoken in Malay?
Yes. Phone numbers spoken in Malay were transcribed correctly in our tests. The receptionist also reads numbers back to the caller before saving them, so any mistake gets fixed on the call.
Does it understand Manglish?
Yes. Mixing English words into Malay is how many Malaysians talk, and the listening model hears both languages together. We still test it with your own service names, street names and suburbs before go-live.
Can I try a Malay demo now?
Yes. Talk to the Malay agent on this page, in your browser. Calls run for up to four minutes.
Can we keep our 1300 or 1800 number?
Yes. You keep your number and forward calls to the AI receptionist, all the time or only when you are busy, do not answer or are closed. A mobile number can forward the same way. You do not need a new number.
Can it transfer calls to our staff and send a summary?
Yes. It can put a caller through to a staff member's mobile when they need a person, and it sends a summary of every call to your team, with the transcript in your portal.
Can it give medical, legal or financial advice in Malay?
No. In regulated industries the agent handles admin only: bookings, opening hours, directions and messages. Anything that needs advice goes to your qualified staff.
Does a Malay receptionist cost more than English?
No. Malay calls are charged at the same per-minute rate as English, from 95c a minute down to 77c in New Zealand and 71c in Australia. Credit never expires and every plan has a 30-day money-back guarantee.
Where is call data stored?
Transcripts, call records, contact details and billing are stored in Sydney. The live audio, recording files, speech processing and the language model run offshore. We meet cross-border accountability requirements through documented arrangements with our voice infrastructure partner.
Ready to welcome more Malay-speaking customers?
Tell us what your customers usually call about, and we will show you how a Malay-speaking AI receptionist would handle those calls.
- Answers in Malay and English, around the clock
- Built around your services, hours and booking rules
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
