Deutsch
German AI Receptionist
Give your German-speaking customers a helpful answer, even when your team is busy. Our AI receptionist answers in German or English, sorts out bookings and changes, books appointments and puts callers through to your staff when they need a person.
- Speaks German and English
- Answers 24/7
German call
LenaStandard German accentCaller
Guten Tag, ich habe einen Camper gemietet und möchte die Abholung auf Dienstag verschieben.
Good afternoon, I've hired a campervan and would like to move the pick-up to Tuesday.
Lena
Guten Tag, das notiere ich gern für Sie. Wie lautet Ihre Buchungsnummer?
Good afternoon, I'll gladly note that for you. What is your booking number?
Caller
C, vier, sieben, zwo, neun.
C 4 7 2 9.
What is a German AI receptionist?
A German AI receptionist answers your business phone in German or English, so travellers, customers and partners can ask questions, book and leave messages without waiting for a staff member.
Waboom AI offers Lena, a Standard German voice, with call handling set up around your business. Built for businesses across New Zealand and Australia.
Answering and making calls for businesses across New Zealand and Australia
Try our German AI receptionist
Talk to Lena in English or German. Switch back and forth during the call, or mix the two, and she follows you.
Multilingual receptionistLena
Standard German accent
Start in English, then switch to German.
Your own AI receptionist is set up around your business: opening hours, services, bookings and how calls are passed to your staff.
Where German-language phone answering helps
For businesses that look after German-speaking travellers, working holiday makers and trading partners, an answer in German takes the stress out of the call.
Campervan hire and tours
Travellers can change a pick-up, ask about routes, add extras or book a tour in German, often from the road. The receptionist records the booking number and passes changes to your team with a summary in English.
Accommodation and hospitality
Room and table bookings, check-in times, directions and late arrival messages in German, while your front desk looks after the guests in front of them.
Automotive workshops
Take service and repair bookings from German-speaking customers and travellers, with the vehicle, the problem and a callback number written down before your mechanic picks up the job.
Engineering and export firms
Give partners and suppliers in Germany, Austria and Switzerland a professional first answer in German. The receptionist takes the enquiry, books a meeting and routes it to the right person.
How we set up your German AI receptionist
Three steps. We do the heavy lifting.
Tell us about your callers
Which languages they speak, what they call about, and what a good call ends with: a booking, a message or a transfer.
We build and test it in German
Your greeting, hours, services and booking rules in English and German, tested on calls with your own names and places.
Go live on your number
Forward your existing number. Every call comes with a transcript and summary, and we keep improving it.
What makes German-language calls different?
Speaking German well on the phone takes more than translating English sentences.
One Standard German voice
Lena speaks Standard German (Hochdeutsch). Austrian and Swiss callers can talk to Lena too, but there is no Austrian or Swiss voice, so we test with your own callers before go-live. If many of your callers speak strong Swiss German dialect, we test with them before go-live.
Sie and du
German callers expect the polite "Sie" from a business they do not know. The receptionist uses "Sie" by default. A backpacker hostel or surf school can choose the relaxed "du", and we review the tone with you before go-live.
Numbers said backwards
German says the units before the tens: 47 is "siebenundvierzig", seven and forty. On the phone many people say "zwo" instead of "zwei" so it is not confused with "drei". Numbers spoken in German were transcribed correctly in our tests, and the receptionist reads booking and phone numbers back to confirm.
Halb drei is 2:30
"Halb drei" means half past two, not half past three, and German speakers often use the 24-hour clock, such as "vierzehn Uhr". The receptionist confirms every booking time in plain words so no one turns up an hour late.
An example call in German
A traveller moves a campervan pick-up and the agent reads the booking number back. Illustrative example, not a recording.
Caller
Guten Tag, ich habe einen Camper gemietet und möchte die Abholung auf Dienstag verschieben.
Good afternoon, I've hired a campervan and would like to move the pick-up to Tuesday.
Lena
Guten Tag, das notiere ich gern für Sie. Wie lautet Ihre Buchungsnummer?
Good afternoon, I'll gladly note that for you. What is your booking number?
Caller
C, vier, sieben, zwo, neun.
C 4 7 2 9.
Lena
Danke. Ich wiederhole: C, vier, sieben, zwei, neun. Ist das richtig?
Thank you. Let me repeat that: C 4 7 2 9. Is that correct?
Caller
Ja, genau.
Yes, exactly.
Lena
Ich gebe Ihren Wunsch an unser Team weiter, es prüft die Verfügbarkeit für Dienstag. Unter welcher Nummer erreichen wir Sie am besten?
I'll pass your request to our team, who will check availability for Tuesday. Which number can we reach you on?
Caller
Unter dieser Nummer, von der ich gerade anrufe.
On the number I'm calling from now.
Lena
Alles klar, ist notiert. Unser Team meldet sich so bald wie möglich bei Ihnen. Schönen Tag noch!
All right, that's noted. Our team will be in touch as soon as possible. Have a nice day!
What the AI can handle
- Answers calls in English and German
- Books, moves and cancels appointments when connected to your calendar
- Answers common questions from your business information
- Takes messages and sends a call summary to your team
- Transfers a caller to your staff when they need a person
- Covers after-hours and busy periods
Regulated industries
For health, aged care, legal, financial and immigration businesses the agent handles admin enquiries only: bookings, opening hours, directions and messages. It does not give medical, legal or financial advice in German or English. Those questions go to your qualified staff.
Pay for talk time only
German calls cost the same per minute as English. Load credit once, it never expires, and every plan has a 30-day money-back guarantee.
See full pricing- New Zealand
- 95c to 77c a minute
- Plus GST, from $500 of credit
- Australia
- 95c to 71c a minute
- In AUD, from A$500 of credit
Plus $130 a month for the platform. The more credit you load, the less each minute costs.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
$253,000 saved in one year, by no one being pulled off their work to answer phones.
Every call used to cost someone about 25 minutes: the call itself, then getting back into their work. Across the team that added up to more than 1,650 hours a year. Now their AI receptionist answers every call.
- 4,000 calls answered in a year
- 1,650+ hours of team time back
- <1 sec to answer, every time
Every call answered, every booking captured
AI receptionistCalls answered, messages passed, transfers made
GML Lawyers' AI receptionist answers inbound calls, takes and passes messages to the right person, and transfers callers within their existing VoIP system.
Bookings taken while hands are full
While the stylists are mid-colour, the AI receptionist answers, books the appointment, and texts the client a confirmation. No ringing phone, no lost chair.
Switch off, let the AI hold the phone
Start delegating the admin to AI and get your time back. Your receptionist answers every call, books the job, and passes only the urgent ones to you.
German AI receptionist: common questions
Which German accents does the AI receptionist speak?
One: Lena has a Standard German female voice. There is no Austrian or Swiss voice. Austrian and Swiss callers can talk to Lena too, and before go-live we run test calls with your own callers so you can hear how it handles their accent.
Can callers switch between English and German?
Yes. The receptionist hears German and English in the same call, including a caller who mixes the two. Callers can switch back and forth as often as they like and the agent follows, replying in the language they last used.
Does it understand phone numbers spoken in German?
Yes. Phone numbers spoken in German were transcribed correctly in our tests. The receptionist also reads numbers back to the caller before saving them, so any mistake gets fixed on the call.
Does it use Sie or du?
It uses the polite "Sie" by default, which is what German speakers expect when they call a business. If your brand is more relaxed, such as a hostel or surf school, we can set it to "du" and review the tone with you.
Can I try a German demo now?
Yes. Talk to the German agent on this page, in your browser. Calls run for up to four minutes.
Can we keep our 1300 or 1800 number?
Yes. You keep your number and forward calls to the AI receptionist, all the time or only when you are busy, do not answer or are closed. A mobile number can forward the same way. You do not need a new number.
Can it transfer calls to our staff and send a summary?
Yes. It can put a caller through to a staff member's mobile when they need a person, and it sends a summary of every call to your team, with the transcript in your portal.
Can it give medical, legal or financial advice in German?
No. In regulated industries the agent handles admin only: bookings, opening hours, directions and messages. Anything that needs advice goes to your qualified staff.
Does a German receptionist cost more than English?
No. German calls are charged at the same per-minute rate as English, from 95c a minute down to 77c in New Zealand and 71c in Australia. Credit never expires and every plan has a 30-day money-back guarantee.
Where is call data stored?
Transcripts, call records, contact details and billing are stored in Sydney. The live audio, recording files, speech processing and the language model run offshore. We meet cross-border accountability requirements through documented arrangements with our voice infrastructure partner.
Ready to welcome more German-speaking customers?
Tell us what your customers usually call about, and we will show you how a German-speaking AI receptionist would handle those calls.
- Answers in German and English, around the clock
- Built around your services, hours and booking rules
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
