AI receptionist for healthcare.
Patient calls answered, family enquiries handled and recalls run on time, for practices and care providers across New Zealand and Australia.
95c a minute or less. Pay for talk time only.
What is an AI receptionist for healthcare?
An AI receptionist for healthcare answers the phone for clinics, aged care, allied health, mental health, specialist and disability support providers. It books appointments, runs recalls, handles family enquiries and passes anything clinical to a person. It works with Halaxy, Cliniko, BestPractice, Genie, Coreplus, PowerDiary and most NZ and Australian practice systems, and follows the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles. Talk time is 95c a minute or less. Read the full guide
Answering and making calls for businesses across New Zealand and Australia
Try them yourself
Three live agents, right here in your browser. Tap one, allow your microphone and start talking. Calls run for up to four minutes.
AI receptionistZoeNew Zealand
Never misses a customer moment.
AI receptionistSamAustralia
Have him book you a real meeting.
Multilingual receptionistJingNew Zealand
Start in English, then switch to Mandarin.
Calls it handles across healthcare.
Different scripts and integrations for each kind of practice, on the same platform.
GP practices
Front desk overflow, bookings and recall calls for multi-doctor practices.
Allied health
Physio, podiatry, chiropractic and psychology. Booking-heavy phones handled end to end.
Aged care
Family enquiries, vacancy questions, visiting hours and intake, with a warm, patient manner.
Mental health
Crisis words go straight to a person or an emergency line. No clinical conversations.
Specialist clinics
Cardiology, dermatology and ENT. Referral intake and pre-appointment instructions.
Disability support
NDIS provider enquiries, plan management and support coordination intake.
Diagnostic imaging
Bookings and preparation instructions. Results questions go to your clinical team.
Pharmacy
Repeat script collection, prescription transfers, opening hours and delivery questions.
Dental practices
Bookings, reminders and recalls, with a page of its own.
Privacy, compliance and safety.
Health information needs extra care, so it is built in from the start.
NZ Privacy Act 2020
IPP 3 disclosure, suppression on request and retention you control, with automatic deletion.
Australian Privacy Act 1988
Follows the Australian Privacy Principles: APP 5 notification, APP 11 security and APP 12 access.
No clinical advice
It never diagnoses or recommends treatment. Clinical questions always go to a person.
Sovereign data option
Your calls and data stay in Australia, for organisations that need it.
Load credit. The more you load, the less each minute costs.
From 95c down to 77c a minute. Credit never expires.
Enterprise
For bigger call volumes, several sites or a whole team. We build a plan around how you work.
Talk to us30-day money-back guarantee on every plan. If your AI receptionist is not right for your business in the first 30 days, we refund you.
How credit works
Load credit once. Your receptionist only uses it while it is on a call.
Pick your package
Choose how much credit to load, plus $130 a month for the platform.
Talk time comes off it
Only while your receptionist is on a call. No calls, no credit used.
Tops up automatically
When your credit runs low, the same amount reloads. Credit never expires.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
Works with your practice software.
- Halaxy
- Cliniko
- BestPractice
- Genie
- Coreplus
- PowerDiary
- SimplePractice
- Mediplanit
- MyClinic
Medtech can be connected through its partner programme. Plus your calendar, CRM and inbox. See all integrations
Leo and John on our stand at NZ Tech Expo, on stage and running workshops. We are the team who builds your agent and looks after it once it is live.
- ★★★★★From 24 Google reviews (opens in a new tab)
- Sovereign dataKeep your calls and data in Australia
- 30-day money-backGuarantee on every plan
See your healthcare receptionist working. Live in 24 hours.
Book a quick meeting and we will show you how it would answer your practice's calls, then build it for you.
- Your receptionist built around your business
- Live and answering calls within 24 hours
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
Common questions
How is this different from your medical clinics page?
The medical clinics page focuses on GP-style practices and specialist medical offices. This page covers the wider healthcare picture: aged care, allied health, hospital outpatients, mental health and disability support providers. The same technology, with different scripts and integrations.
What practice management systems do you integrate with?
Halaxy, Cliniko, BestPractice, Genie, Coreplus, PowerDiary, SimplePractice, Mediplanit, MyClinic and most common AU and NZ systems. Medtech (Evolution and Medtech32) can also be integrated, with approval through Medtech's Partner Programme.
Is it suitable for aged care?
Yes. Family enquiries, vacancy queries, visiting hours and complaint intake. The agent passes complex emotional calls to a human carer straight away.
What about mental health practices?
We deploy with extra safeguards. Crisis words route the caller to a person or an emergency line. The AI does not handle clinical conversations.
How quickly can it go live?
Your receptionist can be answering calls within 24 hours. Connecting a practice management system can take a little longer, and we agree the timeline with you first.
What does it cost?
Start with $500 of call credit plus $130 a month for the platform (NZD, ex GST). Talk time is 95c a minute and drops to 77c when you load more credit. In Australia it is A$500 plus A$130 a month, from 95c down to 71c. Credit never expires, and every plan has a 30-day money-back guarantee.
Can it handle Te Reo Māori or other languages?
It greets in Te Reo and says Māori names and place names correctly. Full conversations in Te Reo are not available yet. For other languages, the agent speaks more than 40, including Mandarin, Hindi, Vietnamese, Arabic and Punjabi, and switches when the caller speaks or asks for their language.
Is patient data safe?
Audio is encrypted in transit and at rest. We follow the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles, with retention you control and automatic deletion. The sovereign option keeps calls and data in Australia.