اردو
Urdu AI Receptionist
Give your Urdu-speaking customers a polite answer in their own language, even when your team is busy. Our AI receptionist answers in Urdu or English, books appointments, takes messages and puts callers through to your staff when they need a person.
- Speaks Urdu and English
- Answers 24/7
Urdu call
ZaraIndian Urdu accentCaller
السلام علیکم۔ مجھے دانتوں کے چیک اپ کے لیے وقت لینا ہے۔
Assalamu alaikum. I'd like to book a time for a dental check-up.
Zara
وعلیکم السلام۔ جی ضرور۔ آپ کے لیے کون سا دن مناسب رہے گا؟
Wa alaikum assalam. Yes, of course. Which day would suit you?
Caller
کل صبح ہو سکتا ہے؟
Could it be tomorrow morning?
What is an Urdu AI receptionist?
An Urdu AI receptionist answers your business phone in Urdu or English, so callers can book, ask a question or leave a message in the language they are most comfortable with.
Waboom AI offers Zara, a female voice with an Indian Urdu accent, with call handling set up around your business. Built for businesses across New Zealand and Australia.
Answering and making calls for businesses across New Zealand and Australia
Try our Urdu AI receptionist
Talk to Zara in English or Urdu. Ask for Urdu, or simply start speaking it, and she switches with you.
Multilingual receptionistZara
Indian Urdu accent
Start in English, then ask her to speak Urdu.
Your own AI receptionist is set up around your business: opening hours, services, bookings and how calls are passed to your staff.
Where Urdu-language phone answering helps
When an Urdu-speaking caller is greeted politely in Urdu, booking, asking a question or leaving a message is easier for them and for your team.
Dental and medical clinics
Book, move and cancel check-ups and appointments in Urdu, and pass messages to the practice team. The receptionist handles admin only and sends anything clinical to your staff, with a summary in English.
Restaurants and caterers
Take table bookings and catering enquiries for weddings, Eid gatherings and family events in Urdu or English, and pass the details to your kitchen team.
Real estate agencies
Buyers and tenants can ask about a listing, book a viewing or leave a message for an agent in Urdu, while your agents are out at open homes.
Tutoring and education providers
Parents can ask about class times, enrol for a trial lesson or leave a message for a teacher in Urdu, and your team gets the details in English.
How we set up your Urdu AI receptionist
Three steps. We do the heavy lifting.
Tell us about your callers
Which languages they speak, what they call about, and what a good call ends with: a booking, a message or a transfer.
We build and test it in Urdu
Your greeting, hours, services and booking rules in English and Urdu, tested on calls with your own names and places.
Go live on your number
Forward your existing number. Every call comes with a transcript and summary, and we keep improving it.
What makes Urdu-language calls different?
Speaking Urdu well on the phone takes more than translating English sentences.
One Indian Urdu voice, no Pakistani voice yet
Zara speaks with an Indian Urdu accent. There is no Pakistani Urdu voice available yet. Pakistani callers can talk to Zara, and before go-live we run test calls with your own callers so you can hear how it handles them.
آپ, جی and صاحب
A business call in Urdu stays respectful. The receptionist uses the polite "آپ" by default, answers with "جی", and addresses callers by name with صاحب or صاحبہ, such as "عمران صاحب". It also returns the caller's greeting, so "السلام علیکم" is answered with "وعلیکم السلام".
Urdu script, right to left
Urdu is written right to left in Nastaliq script, and the Urdu on this page is shown that way, not in Roman Urdu. Your team gets every call summary in English, with names spelled the way they appear on your records.
کل means yesterday and tomorrow
In Urdu, "کل" can mean yesterday or tomorrow, and the meaning comes from the rest of the sentence. So when a caller asks for کل, the receptionist confirms the weekday and the full date, such as Thursday 22 October, before it books.
An example call in Urdu
A patient books a dental check-up for tomorrow and the agent confirms the weekday and date. Illustrative example, not a recording.
Caller
السلام علیکم۔ مجھے دانتوں کے چیک اپ کے لیے وقت لینا ہے۔
Assalamu alaikum. I'd like to book a time for a dental check-up.
Zara
وعلیکم السلام۔ جی ضرور۔ آپ کے لیے کون سا دن مناسب رہے گا؟
Wa alaikum assalam. Yes, of course. Which day would suit you?
Caller
کل صبح ہو سکتا ہے؟
Could it be tomorrow morning?
Zara
جی، کل یعنی جمعرات بائیس اکتوبر کو صبح ساڑھے نو بجے وقت خالی ہے۔ کیا یہ ٹھیک رہے گا؟
Yes, tomorrow, that is Thursday 22 October, there is a time available at half past nine in the morning. Would that be all right?
Caller
جی، ٹھیک ہے۔
Yes, that's fine.
Zara
آپ اپنا نام اور فون نمبر بتا دیجیے۔
Could you please tell me your name and phone number?
Caller
میرا نام عمران احمد ہے۔ میرا نمبر صفر دو ایک، دو تین چار، پانچ چھ سات آٹھ ہے۔
My name is Imran Ahmed. My number is 021 234 5678.
Zara
شکریہ، عمران صاحب۔ آپ کی اپائنٹمنٹ جمعرات بائیس اکتوبر، صبح ساڑھے نو بجے ہے۔ میں اپنی ٹیم کو بتا دیتی ہوں۔ اللہ حافظ۔
Thank you, Mr Imran. Your appointment is on Thursday 22 October, at half past nine in the morning. I'll let our team know. Goodbye.
What the AI can handle
- Answers calls in English and Urdu
- Books, moves and cancels appointments when connected to your calendar
- Answers common questions from your business information
- Takes messages and sends a call summary to your team
- Transfers a caller to your staff when they need a person
- Covers after-hours and busy periods
Regulated industries
For health, aged care, legal, financial and immigration businesses the agent handles admin enquiries only: bookings, opening hours, directions and messages. It does not give medical, legal or financial advice in Urdu or English. Those questions go to your qualified staff.
Pay for talk time only
Urdu calls cost the same per minute as English. Load credit once, it never expires, and every plan has a 30-day money-back guarantee.
See full pricing- New Zealand
- 95c to 77c a minute
- Plus GST, from $500 of credit
- Australia
- 95c to 71c a minute
- In AUD, from A$500 of credit
Plus $130 a month for the platform. The more credit you load, the less each minute costs.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
$253,000 saved in one year, by no one being pulled off their work to answer phones.
Every call used to cost someone about 25 minutes: the call itself, then getting back into their work. Across the team that added up to more than 1,650 hours a year. Now their AI receptionist answers every call.
- 4,000 calls answered in a year
- 1,650+ hours of team time back
- <1 sec to answer, every time
Every call answered, every booking captured
AI receptionistCalls answered, messages passed, transfers made
GML Lawyers' AI receptionist answers inbound calls, takes and passes messages to the right person, and transfers callers within their existing VoIP system.
Bookings taken while hands are full
While the stylists are mid-colour, the AI receptionist answers, books the appointment, and texts the client a confirmation. No ringing phone, no lost chair.
Switch off, let the AI hold the phone
Start delegating the admin to AI and get your time back. Your receptionist answers every call, books the job, and passes only the urgent ones to you.
Urdu AI receptionist: common questions
Which Urdu accents does the AI receptionist speak?
One: Zara has a female voice with an Indian Urdu accent. There is no Pakistani Urdu voice yet. Callers with other accents can talk to Zara too, and before go-live we run test calls with your own callers so you can hear how it handles them.
Can callers switch between English and Urdu?
Yes. The receptionist switches to Urdu when a caller asks for it or starts speaking Urdu, and back to English the same way. It is easiest to follow when each sentence stays in one language, so it confirms key details before saving them.
Does it understand phone numbers spoken in Urdu?
Yes. A phone number spoken in Urdu was transcribed correctly in our tests. The receptionist still confirms key details with the caller before saving them, so any mistake gets fixed on the call.
Can Pakistani callers use it?
Yes, they can talk to it. The voice has an Indian Urdu accent, as no Pakistani Urdu voice is available yet. Before go-live we run test calls with your own callers so you can hear how it handles their accent and the words they use.
Can I try an Urdu demo now?
Yes. Talk to the Urdu agent on this page, in your browser. Calls run for up to four minutes.
Can we keep our 1300 or 1800 number?
Yes. You keep your number and forward calls to the AI receptionist, all the time or only when you are busy, do not answer or are closed. A mobile number can forward the same way. You do not need a new number.
Can it transfer calls to our staff and send a summary?
Yes. It can put a caller through to a staff member's mobile when they need a person, and it sends a summary of every call to your team, with the transcript in your portal.
Can it give medical, legal or financial advice in Urdu?
No. In regulated industries the agent handles admin only: bookings, opening hours, directions and messages. Anything that needs advice goes to your qualified staff.
Does an Urdu receptionist cost more than English?
No. Urdu calls are charged at the same per-minute rate as English, from 95c a minute down to 77c in New Zealand and 71c in Australia. Credit never expires and every plan has a 30-day money-back guarantee.
Where is call data stored?
Transcripts, call records, contact details and billing are stored in Sydney. The live audio, recording files, speech processing and the language model run offshore. We meet cross-border accountability requirements through documented arrangements with our voice infrastructure partner.
Ready to welcome more Urdu-speaking customers?
Tell us what your customers usually call about, and we will show you how a Urdu-speaking AI receptionist would handle those calls.
- Answers in Urdu and English, around the clock
- Built around your services, hours and booking rules
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
