Corporate AI training for

ChatGPT

Claude

Gemini

Microsoft Copilot

Gmail

HubSpot

AI training forcustomer service teams.

Faster, more consistent written replies from every person on the support desk.

Waboom AI runs AI training for customer service teams on Claude, ChatGPT, Gemini or Microsoft Copilot. Your team works on its own tickets, macros and knowledge base articles.

Plan your customer service team's training ★★★★★From 23 Google reviews

From $1,995 + GST, includes 10 people.

Customer service team in a Waboom AI training session drafting replies with Claude

2,000+: professionals trained
NZ and Australia: teams across both countries
Onsite or online: from one team to a full room

Trusted by leading NZ & AU businesses

And 50+ more businesses across New Zealand & Australia

TL;DR

We run AI training for customer service teams on your team's own tickets. Each person brings a real thread, the tone guide and the macro set. They leave with a reply drafting Project that writes in your brand tone. The session sets the ticket triage rules and turns three resolved tickets into knowledge base articles. We teach the same method on Claude, ChatGPT, Gemini or Microsoft Copilot, inside Zendesk, Intercom, Freshdesk or HubSpot. From $1,995 + GST for 10 people, onsite in NZ and Australia or online. Run one session, then decide whether the rest of the desk follows.

Why do support teams still write every reply from scratch?

Support teams answer the same questions in different words every day. Each reply means finding the macro, then rewriting it to sound human.

Most helpdesks now have an AI button. Nobody has shown the team how to make it write in the brand tone, or when to trust the draft.

The tone guide lives in a PDF nobody opens on a busy day.Waboom AI puts it inside the reply box.

What changes after AI training for customer service teams?

Every person leaves with one real reply they drafted and sent.

A reply drafted in the brand tone from the ticket thread.

Nobody pastes anything. The helpdesk thread reaches Claude or Copilot through the connector, and the draft comes back in your tone, ready to edit and send.

Triage and tags set before the first reply.

The LLM reads the new ticket, sets the category, priority and owner from your rules, and flags the ones that need a person first.

Macros that match how your team writes today.

Saved replies go stale. The team refreshes the whole set from last month's resolved tickets in one afternoon, and retires the ones nobody uses.

A knowledge base article from three resolved tickets.

Pick three tickets on the same problem. The LLM writes the help centre article, the team lead checks it, and the next customer finds the answer before writing in.

What does your customer service team do differently on Monday?

They open the queue in the helpdesk they already use. The reply is drafted from the thread in the brand tone before anyone types. New tickets arrive tagged and routed by the rules the team wrote. The weekly themes report is ready before the team meeting. Each person has done every step once in the room.

Reply drafts in the brand tone from the ticket thread

Open the ticket and run the reply skill. The draft arrives in your tone with the customer's name and order details already in place. Edit, then send.

Zendesk
Claude Projects
Copilot in Outlook

Ticket triage and tagging rules

The LLM reads each new ticket and sets the category, priority and owner from the rules the team wrote in the session. Refunds and complaints go to a person first.

Intercom
Freshdesk
ChatGPT

Macro and saved reply refresh

Export the macro set, load last month's resolved tickets, and rewrite each macro to match what the team sends today. Retire the ones nobody picked.

Zendesk macros
HubSpot Service
Claude

Knowledge base article from three resolved tickets

Pick three tickets on the same problem. The LLM drafts the help centre article with the steps and the screenshots to add, then the team lead approves it.

Help centre
Claude Projects
Gemini

Weekly themes report from the ticket export

Export the week's tickets to a CSV. The LLM groups them by theme, counts each one, and writes the short note the team lead sends to the product owner.

Zendesk export
Google Sheets
Claude

Escalation summary for the product or ops team

A long thread becomes a five line summary. It covers what the customer wants, what was tried, and what the other team needs to decide.

HubSpot Service
Slack
Copilot in Teams

Which customer service tools can we connect to Claude, ChatGPT, Copilot or Gemini?

It depends on the helpdesk. Zendesk, Intercom, Freshdesk and HubSpot Service each have a connector or a ticket export the LLM can read. Microsoft 365 teams get Copilot in Outlook and Teams. Google Workspace teams get Gemini in Gmail. Mixed stacks get Claude Projects with the helpdesk connected. We confirm the stack on the planning session.

Zendesk
Reads the ticket thread and the macro set, so the draft comes back in your tone and the triage tags land on the ticket.
Intercom
The conversation and the customer record feed the reply, and the help centre articles feed the answers.
Freshdesk
Ticket fields, tags and canned responses, exported or connected, so the triage rules run on real data.
HubSpot Service
Tickets, the contact record and the deal history in one place, through the official HubSpot MCP server.
Gmail and Google Workspace
Gemini drafts the reply in the shared inbox, and Sheets holds the weekly ticket export for the themes report.
Outlook and Microsoft 365 Copilot
Copilot drafts the reply in the shared mailbox and summarises the escalation thread in Teams.
Claude Projects and skills
One Project holds the tone guide, the macros and the last fifty resolved tickets, so every draft sounds like your team.
ChatGPT
A custom GPT with the tone guide and the refund policy, for teams on the business plan.
Shopify orders
The order status and the shipping record pulled into the reply, so the customer gets the answer in one message.
The knowledge base or help centre
The LLM reads it before it drafts, and writes the new article when three tickets say the same thing.

Vendor documentation: Claude Projects, Zendesk developer documentation, HubSpot MCP server.

Which support teams has Waboom AI trained?

Waboom AI has run hands-on workshops for the Xero team, Waikato Sheds, Alpine Print and Good George. Metalcraft Roofing, Tile Depot and Spicers ran company-wide programmes with us. Xero's story is below, and the Google reviews after that.

Hands-on AI workshop with a team at Xero — Regan AshworthHead of Ecosystem Governance, Xero

Damon YoudaleBrand marketing and product innovation, Good George

A full room of attendees at a Waboom AI training workshop

2,000+

professionals trained across New Zealand and Australia

2,000+

professionals trained across NZ and Australia

Inside a Waboom AI session. Tap the speaker for sound.

Google Reviews5.0

What people say on Google

Every review from our Google Business Profile.

Nicolene Louw

26 June 2026

We had our AI training session today with Leo from Waboom AI, and it was incredibly insightful! The hands-on workshop went far beyond the basics, giving us practical, real-world to...

Amanda Williams

10 June 2026

I recently attended AI training delivered by this organisation, and I can confidently say it was outstanding. From the outset, the facilitator took the time to understand our team...

Clive and Lisa Donaldson

23 June 2026

I thoroughly enjoyed my Claude AI course with Leo. I attend a quite a few courses and I have to honestly say that I actually got usable value out of this one. Thanks Leo!

Shane Griffin

21 June 2026

I've attended two Waboom AI training sessions and both have been excellent. Leonardo leads the sessions well and the training material is genuinely useful. I would recommend to any...

Nick Cottier

17 May 2026

I’ve been using Claude and Codex ever since one of Leo's workshops to make all sorts of stuff from website monitors to web app dashboards for all sorts of things at work and now an...

Jono Steele

11 May 2026

Attended the Claude course - was good level for someone at my stage. I built something useful and cancelled a subscription I'll never need again, so well worth it!

How does a Waboom AI customer service training session run?

1
A 30 minute planning session to collect the real tickets
We take fifty resolved tickets, the tone guide and the macro set, and confirm the helpdesk: Zendesk, Intercom, Freshdesk or HubSpot Service.
2
Three or six hours on the team's own queue
The team builds the brand tone Project, writes the triage rules and turns three resolved tickets into knowledge base articles. Each person drafts one real reply.
3
What the team keeps
The Project, the triage rules, the refreshed macros and the three articles stay in your helpdesk. Every person gets the training video library for the parts they want to see again.

Leo mapping a live AI workflow on a whiteboard during a team workshop — Mapping a live AI workflow for the team's own process.

The real measure of an AI workshop isn't how excited your people are when they leave.

It's what they do differently when they return to work.

AI training for customer service teams of every size

AI Foundations

3 hours, includes 10 people

Prompting on real tickets, the safe use rules for customer data, and one reply drafted in the brand tone per person.

Platform: ChatGPT, Claude, Gemini or Microsoft Copilot

From $1,995+ GST

AI Power User

AI Builder Bootcamp

6 hours, includes 10 people

A reply drafting skill and a triage workflow the team runs itself, plus the weekly themes report that goes to the product owner.

Platform: ChatGPT, Claude, Gemini or Microsoft Copilot

From $5,995+ GST

Company-Wide AI Adoption

Tailored programmes across departments

For organisations wanting to train multiple departments, develop internal AI champions and build long-term workforce capability.

Talk about a programme

Every workshop includes 10 people and access to our training videos afterwards. Bringing more people? It's $200 each + GST.

Training the whole organisation? Start with the leadership team, then roll the same method out one department at a time.

What is AI training for customer service teams?

Waboom AI customer service team training is a hands-on workshop for support staff on email, chat and tickets. It teaches them Claude, ChatGPT, Gemini or Microsoft Copilot inside Zendesk, Intercom, Freshdesk or HubSpot Service. The team drafts replies in the brand tone, writes triage rules and turns resolved tickets into knowledge base articles. It runs onsite anywhere in New Zealand and Australia, or online, from $1,995 + GST for 10 people.

Frequently asked questions

Is our customer data safe in an AI tool?

Yes, on a business plan with the helpdesk connected. The business plans of Claude, ChatGPT and Microsoft 365 Copilot do not train on your data, and the thread stays inside the connector. We show the team the difference on day one, so nobody pastes a customer thread into a consumer chat again.

How do we keep the brand tone in every reply?

The session builds one Project that holds your tone guide, the macro set and fifty resolved replies the team is proud of. Every draft starts from that Project, so a new starter sounds like your best person on the desk. The team lead reviews the drafts for the first week and adjusts the guide.

Which helpdesks does the training support?

Zendesk, Intercom, Freshdesk and HubSpot Service, plus a shared inbox in Gmail or Outlook. HubSpot has an official MCP server, and the others connect through their APIs or a ticket export. If your helpdesk is not on the list, tell us in the brief and we check it before the session.

Which level should a customer service team start at?

Most support teams start at AI Power User. It connects the helpdesk and builds the triage and knowledge base workflows the team keeps. AI Foundations suits a team new to AI, or one that cannot connect its tools yet. The Builder Bootcamp suits a team that wants the reply skill and the triage rules automated.

Will AI reply to customers on its own?

No. Every draft goes to a person before it is sent, and the training sets that rule on day one. The LLM drafts and tags, and your team decides what the customer reads. Teams that want more automation later start with the triage rules, which sort the queue and never reach the customer.

Can you train a support team split across NZ and Australia?

Yes. We run the session onsite anywhere in New Zealand and Australia, or online over Teams or Zoom. Online, every person works inside their own helpdesk login, so the drafts and the triage rules land in the real queue. Teams across both countries usually pick the online three hour block.

Ready to put your support team on AI?

Tell us the helpdesk, the size of the team and how many tickets land each week. We come back with a plan and a date.

Leo Garcia-Curtis, Founder, Waboom AI

You'll talk directly with the person who delivers the training.

★★★★★From 23 Google reviews

Rather talk it through? 09 885 9695

Discuss your customer service team's AI training

Tell us about your business, the tools you're using and what you want your team to achieve.

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