Works with Microsoft Teams PhoneYour AI Receptionist or Outbound Sales Agent Works in Microsoft Teams
Your staff are in meetings. Someone is on another call. It's after hours. But your customers still need answers.
Waboom AI answers the calls your team can't get to, books appointments, takes messages and transfers callers to the right person on Teams. Our outbound sales agents call your leads and hand the hot ones straight to your sales team. You keep Microsoft Teams and your phone number.
New client asking about selling
Owns a rental in Ponsonby and wants an appraisal this month. Asked to speak to Sarah directly.
Transferred to Sarah on TeamsMicrosoft Teams Phone Calls and transfers
Outlook BookingsPower Automate Teams channel posts
SharePoint and OneDrive Now buildingMicrosoft Teams is your phone system. Waboom AI is the receptionist on it.
Your IT administrator chooses which calls go to the AI. Your staff keep working in Teams the way they do today. What changes is how much gets done every time the phone rings.
Answers every call Teams sends it
All calls, overflow, no answer or after hours. It picks up straight away, 24/7, with no hold queue and no voicemail.
Puts callers through to the right person
By name, team or office. The transfer rings that person's Teams Phone number, or their team's call queue, wherever they take Teams calls.
Books straight into Outlook
It checks real availability and books the appointment into the right staff member's Outlook calendar while the caller is on the line.
Sends the full story, not a missed call
Who called, what they needed and what happened, emailed to the right person. Teams channel posts can be added through Power Automate.
Escalates urgent calls
Your rules decide what is urgent. The AI rings the on call person's Teams number and, if nobody answers, takes the details and flags it.
Outbound agents that hand over hot leads
Your outbound agent calls your leads, qualifies them and books meetings into Outlook. When a prospect is ready, it transfers them live to your sales team on Teams.
Every call recorded and transcribed
Listen to any call, read the transcript and see the outcome in your Waboom AI portal. Your team follows up with full context.
No change for your staff
Nobody learns a new app. Calls arrive in Teams the same way they do today, with the caller already sorted.
It's not about replacing your people. It's about giving them time for the work that needs a human.
How Waboom AI works with Microsoft Teams Phone
Five steps from the phone ringing to your team knowing exactly what happened.
- 1
A customer calls your number
Your Teams Phone setup keeps managing your number, staff and call queues.
- 2
Teams routes chosen calls to the AI
All calls, overflow, no answer or after hours. Your Teams admin sets the rule.
- 3
The AI handles the conversation
It answers from your approved knowledge, collects details, takes messages and books.
- 4
It transfers when a person is needed
The caller is put through to the right staff member's Teams number.
- 5
Your team gets the details
An email summary of who called, what they needed and what happened.
Where it makes a difference
Property management
A tenant calls after hours about a maintenance issue. The AI collects the details and follows your escalation rules, connecting urgent jobs to the on call person's Teams number.
AI receptionist for property managersProfessional services
A new client calls while your staff are in meetings. The AI finds out why they are calling, collects their details and books a consultation in your Outlook calendar.
Businesses with several offices
Customers call one main number. The AI finds out which team or location they need and puts the call through to the right contact.
Busy reception teams
Your receptionist is already helping someone. Instead of the next caller waiting or reaching voicemail, the AI answers, sorts out a simple enquiry or takes a useful message.
What we are building next for Microsoft 365
We are building a deeper Microsoft 365 connection right now, so your AI agent lives even closer to the tools your team already uses.
Native Teams Phone connection
Your AI agent will answer inside Teams as its own Teams account. Calls will stay in your Teams setup, go straight to your staff in Teams, and run on your existing Teams calling plan.
SharePoint and OneDrive knowledge sync
You will choose the SharePoint or OneDrive folders your AI agent can read. When your team updates a price list, policy or procedure, the agent will pick it up at the next sync. Nobody will have to upload anything twice.
Both are in development and testing now. Want to be one of the first businesses to use them? Tell us when you book your demo.
Common questions
Can an AI receptionist work with Microsoft Teams Phone?
Yes. Waboom AI works alongside Microsoft Teams Phone. Teams sends the calls you choose to the AI receptionist, which answers, books appointments, takes messages and transfers callers to your staff on their Teams numbers. Teams stays your phone system and you keep your business number.
How do I forward Microsoft Teams calls to an AI receptionist?
Your Teams administrator points an auto attendant or call queue at your Waboom AI number. You choose when: after hours, when a call queue overflows or times out, or for every call. Sending calls to an outside number needs outbound calling on that auto attendant or call queue, which can mean a phone licence or calling credits on its resource account. We walk your administrator through it, and nothing is ported.
Can the AI transfer callers to staff on Microsoft Teams?
Yes. The AI transfers the caller to the person or team they need, by name, role or office. It dials that person's Teams Phone number if they have one, or a team's call queue number if they don't, and the call rings wherever they take Teams calls. The exact routing depends on your Teams and phone setup.
Is an AI receptionist different from a Teams auto attendant?
Yes. A Teams auto attendant plays a menu and routes callers on key presses or simple spoken choices. An AI receptionist holds a real conversation: it asks what the caller needs, answers questions, books appointments and takes detailed messages. Many businesses keep their auto attendant and send the calls it can't resolve to the AI.
Is this the same as Copilot in Microsoft Teams?
No. Copilot in Teams mainly helps your staff with the calls and meetings they are on, such as summaries and recaps. Microsoft also offers Copilot Studio agents that your own team builds and runs. Waboom AI is an AI receptionist we build, tune and manage for you, connected to your bookings, transfer rules and follow up.
Which Microsoft Teams Phone setups does it work with?
It works with Teams Phone on Microsoft Calling Plans, Operator Connect or Direct Routing, as long as your Teams setup can forward calls to an external number. That may need a calling licence or credits on the auto attendant or call queue. We check your setup with your Teams administrator before you start.
Can we keep our existing business phone number?
Yes. Your number stays with your current Teams Phone arrangement. With the standard forwarding setup you do not port anything to Waboom AI.
Can an AI outbound sales agent hand leads to my sales team on Teams?
Yes. A Waboom AI outbound sales agent calls your leads from a Waboom AI number, qualifies them and books meetings into Outlook. When a prospect wants to talk now, it transfers them live to your sales team on their Teams numbers.
Can the AI book appointments in Outlook?
Yes. Waboom AI checks real availability and books appointments into Outlook calendars through our Microsoft calendar integration, while the caller is still on the line.
Do call summaries appear in Microsoft Teams?
Call summaries are emailed to your staff today, and we can set up a Power Automate flow that posts them into a Teams channel. We are also building a native Teams connection where the AI agent works inside Teams as its own account.
Can the AI learn from our SharePoint or OneDrive files?
We are building this now. You will choose the SharePoint or OneDrive folders the agent can read, and it will keep its knowledge up to date automatically. Until then, we load your key documents into the agent's knowledge base for you.
How long does setup take?
An AI receptionist is usually answering calls within 24 hours. Your Teams administrator then adds the forwarding rule, which takes a few minutes. Outbound campaigns and CRM connections take a little longer, and we agree the timeline with you first.
How much does an AI receptionist for Teams cost?
Waboom AI is charged separately from your Microsoft Teams Phone plan. In New Zealand you start with $500 of call credit plus $130 a month for the platform, and talk time costs from 77c to 95c a minute depending on plan (NZD, ex GST). In Australia talk time costs from 71c to 95c a minute depending on plan (AUD). Your phone provider may also charge for forwarded or transferred calls.
Keep Microsoft Teams. Make every call count.
Your people shouldn't have to choose between getting their work done and answering every phone call. Let Waboom AI handle the routine conversations, capture opportunities and get the important calls to the right people.
Less Busy. More Life.
Book your Microsoft Teams AI agent demoMicrosoft, Microsoft Teams, Outlook, Power Automate, SharePoint and OneDrive are trademarks of the Microsoft group of companies. Waboom AI is an independent provider and is not endorsed by Microsoft.