AI receptionist for restaurants and hotels.
Bookings taken, allergies captured and late-night guest calls answered in the caller's language, for venues across New Zealand and Australia.
95c a minute or less. Pay for talk time only.
What is an AI voice agent for hospitality?
An AI voice agent for hospitality answers the phone for restaurants and hotels 24/7. It takes bookings, captures dietary requirements and allergies, manages no-shows and waitlists, and switches language mid-call when a guest does. It works with ResDiary, OpenTable, eHotelier and most PMS platforms, and is tuned to each venue's voice and pace, so no guest waits on hold while the host runs the floor. See the AI call answering receptionist
Answering and making calls for businesses across New Zealand and Australia
Try them yourself
Three live agents, right here in your browser. Tap one, allow your microphone and start talking. Calls run for up to four minutes.
AI receptionistZoeNew Zealand
Never misses a customer moment.
AI receptionistSamAustralia
Have him book you a real meeting.
Multilingual receptionistJingNew Zealand
Start in English, then switch to Mandarin.
Calls it handles for venues.
From the Friday night rush to the hotel desk after midnight.
Reservations and waitlists
Books into ResDiary, OpenTable, SevenRooms and Now Book It, calls the waitlist when a table opens and confirms bookings a day ahead.
Allergy and dietary capture
Records the specific allergy, from anaphylaxis to a preference, and tags the booking so the kitchen sees it before service.
Peak service overflow
Answers every call in the 6pm rush, so callers book with you instead of the venue down the street.
Multilingual guests
Switches to the caller's language mid-call. Useful in tourist towns like Queenstown, Rotorua and Cairns.
Out-of-hours bookings
Takes bookings when reception is closed, on Sundays, Mondays or after midnight. They are in your system by morning.
Hotel front desk at night
Late reservations, local tips, wake-up call requests, and room service questions passed to night staff.
Guest safety and privacy, built in.
A missed allergy note or a lost guest request is a real problem, so these are handled with care.
Allergies taken seriously
A structured intake separates life-threatening allergies from intolerances and preferences, and tags the severity on the booking.
Urgent requests reach staff
Room service and guest requests that need a person are passed to your night staff instead of waiting until morning.
NZ and Australian privacy law
Guest details are encrypted in transit and at rest, and follow the NZ Privacy Act 2020 and Australia's Privacy Act 1988, including the Australian Privacy Principles.
Load credit. The more you load, the less each minute costs.
From 95c down to 77c a minute. Credit never expires.
Enterprise
For bigger call volumes, several sites or a whole team. We build a plan around how you work.
Talk to us30-day money-back guarantee on every plan. If your AI receptionist is not right for your business in the first 30 days, we refund you.
How credit works
Load credit once. Your receptionist only uses it while it is on a call.
Pick your package
Choose how much credit to load, plus $130 a month for the platform.
Talk time comes off it
Only while your receptionist is on a call. No calls, no credit used.
Tops up automatically
When your credit runs low, the same amount reloads. Credit never expires.
Rated 5.0 on Google
Read all reviews on Google (opens in a new tab)- ★★★★★
The AI Receptionist has been fantastic for our team at Rangehood Solutions. It’s taken a huge amount of workload off us, especially when we’re a staff member down, and means we can keep looking after customers without calls being missed.
Rangehood Solutions
AI receptionist client, New Zealand
- ★★★★★
It handles hundreds of calls a day, prospecting, qualifying sellers, and building a pipeline for future deals. … Not a set-and-forget service, they actually care about results.
James Mairs
Auckland apartment agency
- ★★★★★
Getting an entire team, from our IT manager to our admin staff, aligned on AI is not easy. Leo made it look easy! … No hype. No theory.
Shiv Narayan
Technology Solutions NZ
Works with your booking system.
- ResDiary
- OpenTable
- SevenRooms
- Now Book It
- Quandoo
- eHotelier
- Cloudbeds
- Mews
Smaller systems used by independent venues can be connected by webhook. See all integrations
Leo and John on our stand at NZ Tech Expo, on stage and running workshops. We are the team who builds your agent and looks after it once it is live.
- ★★★★★From 24 Google reviews (opens in a new tab)
- Sovereign dataKeep your calls and data in Australia
- 30-day money-backGuarantee on every plan
See your venue's receptionist working. Live in 24 hours.
Book a quick meeting and we will show you how it would answer your booking calls, then build it for you.
- Your receptionist built around your business
- Live and answering calls within 24 hours
- Credit that never expires, from $500
- Every plan backed by a 30-day money-back guarantee
Choose a time on our calendar. It takes less than a minute.
Less Busy. More Life.
Common questions
Which booking systems does it integrate with?
ResDiary, OpenTable, SevenRooms, Now Book It, Quandoo, eHotelier (hotels), Cloudbeds and Mews. Smaller systems used by independent venues can be connected by webhook. Your receptionist can be answering calls within 24 hours, and a booking system connection can take a little longer.
Can it handle bookings during the 6pm to 8pm peak?
Yes. It answers many calls at the same time, so callers in the dinner rush are not left ringing out or sent to voicemail while your team runs the floor.
Does the agent actually capture allergies properly?
Yes. It uses a structured allergy intake (life-threatening, intolerance or preference) and tags the booking with a severity the kitchen can see. The 'I told reception' problem is a known restaurant failure, and this is built to fix it.
Will it switch to Mandarin or Te Reo if the caller starts in another language?
It switches language mid-call when the caller does, and Mandarin is one of the languages it handles well. Try Jing on this page: start in English, then ask to speak Mandarin. We also set it up to say local place names like Whangārei, Rotorua and Tauranga correctly.
What about hotel front desk after midnight?
Same agent, same logic. It takes reservations after midnight, passes room service questions to night staff, gives local advice like where to get breakfast, and takes wake-up call requests.
What does it cost?
Start with $500 of call credit plus $130 a month for the platform (NZD, ex GST). Talk time is 95c a minute and drops to 77c when you load more credit. In Australia it is A$500 plus A$130 a month, from 95c down to 71c. Credit never expires, and every plan has a 30-day money-back guarantee.