Auckland to Invercargill: never miss a quote, claim, or renewal call again.
Every quote shopper. Every claim follow-up. Every renewal nudge. From a Ponsonby fire-and-general broker to a Christchurch life specialist.
AI voice agent for New Zealand insurance brokers and brokerages. Picks up every inbound call 24/7 in a native Kiwi accent, qualifies quote requests against your appetite, checks claim status, schedules renewals, captures after-hours leads, and warm-transfers anything sensitive to a licensed adviser with full context. NZ Privacy Act 2020 compliant, FMA framework aware, FAB code disclosures wired in, CoFI conduct standards respected. Integrates with NZbrokers tooling, iBais, BrokerSuite, Rightway, and Salesforce.
An Auckland Insurance Brokerage
800 inbound calls a month across quote, claim, renewal.
What It Does for a Kiwi Brokerage
Six call types most NZ brokers handle every week. The AI takes the front-desk volume so your licensed advisers spend their time on advice, not phones.
Quote Enquiries
Captures the caller's risk profile against your appetite, sends a quote request straight to the right desk, books a callback if a broker is needed.
Claim Status Calls
Pulls live claim status from your policy admin system. Tells the caller exactly where their claim sits without a human in the loop.
Renewal Scheduling
Outbound recall to clients with renewals coming up. Books the renewal review into the broker's calendar with one call, no phone tag.
Cross-Sell Capture
Caller mentions house insurance during a car claim? The agent flags the cross-sell, captures consent, queues the lead for a broker.
After-Hours Lead Capture
Quote shoppers do not wait until Monday. The agent has the full conversation at 11pm Saturday, qualifies, books the followup in the broker's diary.
Referral Partner Calls
Mortgage brokers, accountants, and lawyers refer clients. The agent recognises referral source, fast-tracks the conversation, notifies the partner of the handoff.
Built for New Zealand Insurance Compliance
NZ Privacy Act 2020, FMA framework, and the FAB code of conduct. The agent stays inside your licence by design.
FMA Framework Aware
General information only by default. The agent never crosses into personal financial product advice. Licensed adviser handoff is the rule, not the exception. FAB code of conduct disclosures wired in during onboarding.
NZ Privacy Act 2020
Information Privacy Principle 3 disclosure on every call. APP-equivalent security with encrypted audio in transit and at rest. Onshore data residency available. Zero-data-retention is the default for brokerages.
Outbound Calling Done Right
We follow the NZ Marketing Association telemarketing standards and the Fair Trading Act for any outbound. The agent identifies as AI, captures consent, and respects opt-outs from the first call.
The Voice Engine NZ Brokers Need
Real-time speech, sub-second latency, function calls into your policy admin system, and a warm transfer that hands the call to a licensed broker with the context already on screen.
Sub-800ms First-Token Latency
End-to-end response between 0.9 and 1.4 seconds. Below 1.5s the conversation feels human. Above 2s, prospects hang up.
Native NZ Speech Transcription
Robust to Kiwi, Aussie, UK, US, Indian, Filipino, and most European accents. Production-tested on insurance vocabularies.
Function Calls Into Your Stack
The agent does not just talk. It books appointments, runs quote logic, queries policy admin, sends SMS and email, updates your CRM. Without a human in the loop.
Warm Transfer With Context
When the AI hands a call to a licensed adviser, your team sees a one-line summary of the caller's intent and the policy details already pulled. No making the client repeat themselves.
Native Kiwi Voice
NZ accents for both genders by default. Australian, UK, US, and 30 plus international options on the voices page if your brokerage works cross-border.
Recording + Retention Controls
Zero-data-retention available out of the box. Custom windows (0, 7, 30, 90 days) configurable per agent. Encrypted webhook delivery with HMAC signatures on every call event.
Brokerage takeaway: the speed and Kiwi accent matter for caller trust, the function calls do the actual work, the warm transfer keeps regulated advice with licensed humans, and the retention controls keep your sensitive client data where it belongs. See the full technology breakdown.
Integrates With Your NZ Insurance Stack
Native integrations with the policy admin systems and CRMs Kiwi brokers actually use.
Take Control of Every Call
Our portal puts you in the driver's seat. Launch campaigns, track results, and fine-tune your AI agents - all from one powerful dashboard.
$1.27
Cost per Booking
Run Your Own Campaigns
Launch outbound campaigns in minutes. Set schedules, concurrent calls, and watch results in real-time.
Native NZ Accent
Your AI speaks like a Kiwi. Natural, warm, and familiar to your local customers.
Brand Knowledge Base
Upload your docs, FAQs, and product info. Your agent knows your business inside out.
Custom Agent Scripts
Design conversation flows your way. No coding required - just describe what you want.
Leo Garcia-Curtis at a recent Auckland industry event. We talk to NZ brokers every week to keep the platform sharp on what actually matters.
New Zealand & Australia's Leading AI Agency
We don't just talk about AI—we implement it. Waboom has helped businesses across NZ and Australia identify bottlenecks and deploy AI solutions that actually work.
Trained teams at NZ's leading companies
From boardrooms to conference stages. Practical AI that teams actually use.
Guest Speaker
Xero AI Training
Dad's Pies Training
ChatGPT Demo
Corporate Training
Hybrid Session
NZD Pricing for Brokers and Brokerages
Solo broker handling 200 to 300 calls a month: $500 NZD on the focused plan. A brokerage taking 800 calls a month with policy admin integration: about $990 NZD a month flat. Pay-as-you-go starts at $500 NZD with no commitment.
See Full NZD PricingCommon Questions
Related Pages and Reading
Insurance Brokers AU
The Australian variant: Aussie voice, ASIC + APP framing, AUD pricing, ACMA Do Not Call rules.
Mortgage Brokers NZ
Same buyer DNA, different product. Native Kiwi voice, lender knowledge base.
AI Voice Agents NZ
The full New Zealand voice agent product overview, inbound and outbound.
How AI Phone Answering Works
The full technology breakdown: speech-to-text, LLM, function calls, text-to-speech under 800ms.
Why a Localised Kiwi Accent Matters
Real call data on caller acceptance with native vs international voices.
Voice Agent Pricing
Starter credit, NZD monthly plans, enterprise tiers.
What is an AI voice agent for New Zealand insurance brokers?
An AI voice agent for New Zealand insurance brokers is software that handles inbound and outbound broker calls 24/7 with a real-time spoken conversation in a native Kiwi voice. It picks up every call on the first ring, qualifies quote enquiries against your appetite, checks claim status against your policy admin system, schedules renewals, captures after-hours leads, and warm-transfers anything sensitive to a licensed adviser with full context. Waboom's voice agent for NZ brokers operates inside the FMA framework (general information only by default), is NZ Privacy Act 2020 compliant, and integrates natively with Salesforce, HubSpot, Insightly, BrokerSuite, iBais, ClassicNet, and most policy admin systems used in New Zealand. Pricing starts at $500 NZD pay-as-you-go. See full pricing.
Stop Letting Quote Calls Hit Voicemail
Live same day on a focused build. NZ Privacy Act compliant from day one. Cancel anytime.
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