The Game-Changer: Agent-to-Agent Transfer with Full Context Preservation

Generic chatbots can't scale with complexity. Specialist AI agents do.

The Problem with Traditional Systems

Traditional approaches forced companies to choose between:

All of these create customer friction.

The Innovation: Agent Transfer

Retell AI's Agent Transfer feature enables seamless handoffs between specialized AI agents while preserving conversation context.

Key Advantages

Real-World Applications

Healthcare

Patient calls → Appointment scheduling agent → Medical triage agent → Follow-up agent

Patients don't repeat information; staff focus on care.

E-commerce

Customer inquiry → Product specialist → Technical support → Returns processing

Technical specialists inherit order and troubleshooting history.

Financial Services

Initial contact → Loan application agent → Underwriting questions → Investment advisor

Loan and investment specialists receive customer financial profiles.

Technical Implementation

Building an agent transfer system:

1. Create specialized agents with optimized prompts for their domain

2. Configure transfer triggers based on customer intent detection

3. Design context-aware handoff protocols that preserve all relevant information

Automatic context passing includes transcripts, variables, and customer metadata.

Business Impact

One phone number. Infinite specialists. Zero context loss.