When Privacy Is Non-Negotiable, This Is the Setup We Deploy

Voice AI without the data risk. Some sophisticated companies demand total control over their data with real-time performance, without long-term retention.

The Challenge

Organizations in regulated industries want voice AI benefits without compliance headaches or customer information becoming a liability. They demand:

Default Retell Storage

By default, Retell.ai stores:

Three Key Privacy Solutions

1. Opt-Out of Sensitive Data Storage

Retell disables persistent storage of call recordings, transcriptions, logs, and caller IDs. The platform processes data during calls for functionality but wipes it after 10 minutes, enabling zero-retention architecture compliant with strict security policies.

2. Secure URLs with Time-Based Expiration

For temporary access needs, the system generates cryptographically protected URLs expiring after 24 hours, preventing accidental sharing or unauthorized access.

3. Webhook-Based Real-Time Data Access

Rather than storing data, Retell streams information directly to business systems (CRM, ERP) during calls. Recording URLs expire in 10 minutes, providing visibility without long-term retention.

Target Industries

The solution addresses specific sectors:

The Bottom Line

This architecture enables organizations to adopt voice AI on your terms without compliance risks. Your customers get great service. Your legal team sleeps at night.

Speed and efficiency paired with security and auditability.